Summary
Overview
Work History
Education
Skills
Languages
Certificate
Timeline
Generic

Nicole Sierra Mejia

Long Beach,CA

Summary

Case manager with extensive experience in guiding individuals through healthcare needs and goal achievement. Committed to community advocacy, fostering resilience, and ensuring equitable access to resources by enhancing patient understanding and engagement.

Overview

5
5
years of professional experience

Work History

Case Manager

Molina Healthcare
Long Beach , CA
01.2024 - Current
  • Contacted Molina Medi-Cal members to review health information forms and assess case management needs.
  • Assisted members in navigating Molina Healthcare resources to improve service engagement.
  • Facilitated ECM applications and access to community support services for members.
  • Developed 25 to 32 individualized care plans monthly to align with member goals.

ECM Intensive Care Coordinator

Children's Institute Inc. Cii
Los Angeles, CA
02.2021 - 01.2024
  • Provided comprehensive care coordination for individuals with complex health and social needs via telephonic and home visitations.
  • Addressed care requirements for members facing homelessness or frequent hospital visits, including those with mental health or substance use issues.
  • Developed collaborative case management plans, documenting interventions and measuring goal attainment.
  • Facilitated access to appointments, housing assistance, and utility applications for members.

Community Outreach Ambassador

Children's Institute Inc. Cii
Los Angeles , CA
02.2021 - 10.2021
  • Facilitated connections between families and community resources, enhancing COVID-19 recovery efforts.
  • Maintained communication between Children’s Institute and South Central LA organizations for effective food distribution.
  • Conducted door-to-door canvassing to collect and share vital COVID-19 information in Watts Community.

Campus and Screening Ambassador

University of Southern California, USC
Los Angeles , CA
08.2020 - 12.2020
  • Work with the Department of Public Safety to ensure guests are following social distancing and face mask protocols, and assist in the implementation of policies during the initial phase of the COVID-19 pandemic.
  • Served as a point of contact and support for individuals navigating the campus health protocols during a critical time in the pandemic.
  • Assisted students and staff with completing the required wellness assessment through Trojan Check, an online system screening tool developed by USC.

Education

Bachelor of Arts - Environmental Science And Policy

University of California, Irvine
Irvine, CA
01-2020

Skills

  • Cultural competence
  • Emotional intelligence
  • Referral coordination
  • Telemarketing strategy
  • Community resource navigation
  • Data entry and analysis

Languages

Spanish
Native/ Bilingual

Certificate

  • Intensive Community Health Worker Training, Loma Linda University San Manuel Gateway College

Timeline

Case Manager

Molina Healthcare
01.2024 - Current

ECM Intensive Care Coordinator

Children's Institute Inc. Cii
02.2021 - 01.2024

Community Outreach Ambassador

Children's Institute Inc. Cii
02.2021 - 10.2021

Campus and Screening Ambassador

University of Southern California, USC
08.2020 - 12.2020

Bachelor of Arts - Environmental Science And Policy

University of California, Irvine

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