Nicole Simon
Summerville,SC
Summary
Accomplished Licensed Cosmetologist and Customer Service Specialist, adept in client relationship building and upselling strategies, significantly enhancing customer engagement and sales at Ulta. Excelled in team collaboration and flexibility, mastering product knowledge and brand awareness to meet diverse client needs. Proven track record in improving customer satisfaction and loyalty through expert consultation and service.
Overview
13
13
years of professional experience
Work History
Beauty Advisor
Ulta
Summerville, SC
01.2023 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Assistant Kennel Manager
Fogel Breeding Company
Dorchester, SC
04.2018 - 08.2022
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Managed scheduling, billing and payroll for staff of Number kennel assistants.
- Cared for animals for up to Number nights during owner absences.
- Managed inventory of pet supplies, ensuring adequate stock levels while minimizing waste and costs.
Customer Service Cashier
Kohl’s
Summerville, SC
11.2016 - 04.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Customer Service Representative
Iqor
North Charleston, SC
12.2014 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Cashier
BiLo Foods
Summerville, SC
06.2011 - 10.2014
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
Education
Diploma -
Youth Build Charter School
North Charleston, SC06.2003
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Flexibility and Adaptability
- Customer Engagement
- Upselling strategies
- Client Relationship Building
- Customer Consultation
- Products knowledge
- Brand Awareness
- Payment Processing
- Customer Needs Assessment
- Promotional activities
- Returns processing
- Appointment Scheduling
- Licensed Cosmetologist
Timeline
Beauty Advisor
Ulta
01.2023 - Current
Assistant Kennel Manager
Fogel Breeding Company
04.2018 - 08.2022
Customer Service Cashier
Kohl’s
11.2016 - 04.2017
Customer Service Representative
Iqor
12.2014 - 09.2016
Customer Service Cashier
BiLo Foods
06.2011 - 10.2014
Diploma -
Youth Build Charter School