Dynamic leader with a proven track record at First Bank, adept in data-driven decision-making and relationship building. Excelled in enhancing client retention and expanding relationships, managing a HUB encompassing 3 branches. Skilled in team leadership and consistently surpassed sales goals through strategic planning and excellent time management.
Direct and manage the day-to-day operations of a HUB, which includes 3 bank branches, with a primary focus on developing, expanding and retaining new and existing client relationships. Oversee client service standards, audit integrity, risk management, branch sales culture, staffing, budget projections and sales activities and processes.
Goal Setting and Achievement
Data-driven decision-making
Sales Support
Microsoft Outlook, Word, and Excel
Client Retention Strategies
Problem-Solving
Excellent time management skills
Decision-Making
Cash Handling
Relationship Building
Team Building and Leadership
Training and coaching