Nicole Smeltzer
Ogden,UT
Summary
Account management professional with experience supporting 100+ accounts to improve client satisfaction and identify growth opportunities. Proficient in Salesforce CRM pipeline management and cross-functional business development. Delivers tailored recommendations that drive retention, cross-selling, and revenue growth.
Overview
9
9
years of professional experience
Work History
SMB Account Manager
Nextdoor.com
Ogden, Utah
09.2025 - Current
- Managed SMB advertiser relationships, enhancing engagement across Nextdoor local business accounts.
- Built account plans for small business clients using Nextdoor ad solutions.
- Expanded existing accounts through cross-selling additional products and services.
- Maintained client relationships to support satisfaction with services provided.
- Shared campaign recommendations aligned with local business marketing goals.
- Provided technical guidance on company products and services to existing customers.
- Used CRM tools like Salesforce to track contacts, leads, opportunities, and pipeline activity.
- Prepared weekly, monthly, and quarterly sales performance reports for senior management review.
Executive Account Manager (SSG)
Reddit
Ogden, Utah
06.2022 - 09.2025
- Cultivated strong relationships with clients across assigned book of business to enhance account satisfaction and retention.
- Increased profitability and revenue by identifying customer needs and implementing tailored action plans.
- Managed 100+ accounts at once while meeting client requests and corporate deadlines.
- Reviewed client data and identified growth opportunities.
- Prepared detailed account performance reports and presented findings to senior management.
- Tracked industry trends and suggested strategy updates accordingly.
- Created sales documents, closed deals, and maintained records.
- Recorded all customer interactions accurately in CRM system.
Real Estate Agent
Real Broker, LLC
Ogden, Utah
04.2018 - 06.2022
- Negotiated offers and contract terms, ensuring favorable outcomes for clients.
- Conducted comparative market analysis to accurately estimate property values for informed decision-making.
- Supported buyers and sellers through Real Broker cloud-based transaction workflow.
- Prepared listings using MLS tools, property photos, and marketing materials.
- Coordinated with lenders, inspectors, and title teams during closings.
- Reviewed purchase agreements and disclosure documents for accuracy.
- Stayed current on local real estate market conditions.
- Followed state laws governing real estate practices during transactions.
- Managed sales pipeline through follow-up on prospects and hot leads.
- Created new business leads through various channels through networking, cold calls, and past-client referrals.
- Cultivated business relationships within the industry, enhancing reputation through responsiveness and strong real estate knowledge.
Education
High School Diploma -
Bear River High School
Tremonton, UT06-2010
Real Estate License - Real Estate
Ogden Technical College
Ogden, UT03-2018
Skills
- Account strategy
- Client retention
- Revenue growth
- Cross-selling
- Business development
- Digital marketing strategy
- Client performance analysis
- Pipeline management
- Salesforce CRM
- Objection resolution
- Experience in both B2B & B2C
- Relationship management
Timeline
SMB Account Manager
Nextdoor.com
09.2025 - Current
Executive Account Manager (SSG)
Reddit
06.2022 - 09.2025
Real Estate Agent
Real Broker, LLC
04.2018 - 06.2022
High School Diploma -
Bear River High School
Real Estate License - Real Estate
Ogden Technical College