Nicole Sneed
Olympia
Summary
Experienced Customer Service Manager with background in managing and mentoring teams to achieve sales targets. Possess strong leadership skills, adept at fostering team spirit and enforcing effective communication. Successfully improved operational efficiency in previous role while maintaining high-quality customer service standards. Familiar with inventory management and scheduling systems, bringing forth skillset beneficial for optimizing workflow.
Overview
9
9
years of professional experience
Work History
Waitress/Server Manager
McMenamins
Centralia
09.2018 - 06.2023
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Efficiently and effortlessly multitasking in high paced work environment.
Manager/Barista Manager
Dutch Bros
Centralia
06.2014 - 10.2018
- Provided leadership during times of organizational change or crisis situations.
- Assigned work and monitored performance of project personnel.
- Developed and implemented strategic plans to achieve company objectives.
Education
High School Diploma -
Centralia High School
Centralia, WA06-2007
Skills
- ALWAYS POSITIVE!
- Team collaboration
- Conflict resolution
- Time management
- Organizational skills
- Performance monitoring
- Communication skills
- Customer engagement
- Complaint resolution
- Leadership skills
- Multi-tasking
- Menu memorization
- Accurate money handling
- Performance improvement
- Guest relations
- Attention to detail
- Handling complaints
- Point of sale operation
- Bill computation
- Relationship management
- Check payment processing
- Order accuracy
- Strong multitasking
Timeline
Waitress/Server Manager
McMenamins
09.2018 - 06.2023
Manager/Barista Manager
Dutch Bros
06.2014 - 10.2018
High School Diploma -
Centralia High School