Dallas Brown
Sylvania,GA
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Overview
5
5
years of professional experience
Work History
Waitress/Server Manager
Papa Bucks BBQ
Vidalia, GA
09.2017 - Current
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Handles finances, Check writing, and billing for Vidalia location.
- Very respectable, honest, eager, fast learning, hands on.
Education
High School Diploma -
Statesboro High School
Statesboro, GA05.2015
Skills
- Front of House Management
- Equipment Maintenance
- Brand Loyalty
- Disciplinary Action
- Investigating Complaints
- Managing Deliveries
- Overseeing Personnel
- Billing and Payment Processing
- Anticipating Problems
- Server Systems
- Supply Ordering and Management
- Menu Pricing and Writing
- Money Handling
- Restaurant Operation
- Training New Hires
- Monitoring Food Preparation
- Delegating Assignments and Tasks
- Customer Engagement
Timeline
Waitress/Server Manager
Papa Bucks BBQ
09.2017 - Current
High School Diploma -
Statesboro High School
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