Nicole Sonnier
Kansas City,MO
Summary
I strive to exceed customer/employee exceptions by delivering second to none service.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Inside Response
10.2019 - 08.2021
Inbound and outbound medicare calls
Cashier
Shells Gas Station
09.2017 - 03.2019
To greet the customers with smile have good customer service skills know your product and handle money
Customer Service Representative
J.C. Penney
08.2015 - 09.2017
I did inbound calling online orders and also i worked in the chat department helping customers with orders and sells.
Customer Service Representative
Convergys
10.2012 - 12.2014
inbound calls also att universe
Customer Service Representative
Ferrellgas
07.2006 - 10.2011
inbound calls
Education
GED -
Southeast High School
Kansas City, MO05.2004
Skills
- Stockroom Procedures
- Shipping and Receiving Understanding
- Store Maintenance
- Multi-Line Telephone Operation
- fast food
- customer service
- team member
- typing
Additional Information
key skills
troubleshooting
up selling/sales support
handles the demands of high volume customer service desk with ease.
Timeline
Customer Service Representative
Inside Response
10.2019 - 08.2021
Cashier
Shells Gas Station
09.2017 - 03.2019
Customer Service Representative
J.C. Penney
08.2015 - 09.2017
Customer Service Representative
Convergys
10.2012 - 12.2014
Customer Service Representative
Ferrellgas
07.2006 - 10.2011
GED -
Southeast High School
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