Nicole Soriano
Wakefield,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Spanish Interpreter
Ictm
Hagerstown, MD
08.2022 - 08.2024
- Translated documents from English to Spanish and vice versa with accuracy and attention to detail.
- Facilitated communication between Spanish-speaking individuals and English-speaking organizations.
- Worked with Occupational, Physical, and Speech therapists to help parents better understand and connect with therapists, and create a bond between both parties.
- Translated in IEP meetings in K-12 schools.
- Communicated and confirmed with both parents and therapists for the next meeting.
- Translated in yearly parent-teacher conferences.
Customer Service Cashier
Lowes Home Improvment
Hagerstown, MD
10.2019 - 05.2021
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
Cashier
Osorio's Bakery and Pastry Shop (family owned)
Hagertsown, MD
03.2018 - 01.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- The bakery is a Mexican bakery, and people from other ethnicities would come in, and I would explain what each bread was. I would suggest bread based on their preference.
- The Bakery was self-serve, so I had to make sure the area was clean, and the tongs and trays were clean of crumbs. Sweep and organize the breads and other products.
- Create a warm and welcoming environment.
Education
BBA - Advertising
Towson University
Baltimore, MD06-2024
Skills
- Strong communication skills
- Good with challenges
- Customer Relations
- Cultural Awareness
- strong presentation skills
- good with writing emails
- Friendly, Positive Attitude
- Teamwork and Collaboration
Languages
Spanish
Professional
French
Limited
Portuguese
Limited
Arabic
Limited
Timeline
Spanish Interpreter
Ictm
08.2022 - 08.2024
Customer Service Cashier
Lowes Home Improvment
10.2019 - 05.2021
Cashier
Osorio's Bakery and Pastry Shop (family owned)
03.2018 - 01.2019
BBA - Advertising
Towson University
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