Nicole Sosa
Waldorf,MD
Summary
Dynamic professional with a proven track record at McDonald's, excelling in customer service and staff training. Achieved significant cost reductions through strategic budget analysis while enhancing team motivation and operational efficiency. Skilled in task delegation and sales growth, fostering a collaborative environment that drives results and elevates customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager's Assistant
McDonald’s
02.2020 - Current
- Assisted managers in daily operations, ensuring smooth workflow and adherence to company policies.
- Coordinated staff schedules, optimizing coverage during peak hours and minimizing labor costs.
- Maintained inventory levels by tracking supplies and placing orders as needed to prevent shortages.
- Trained new employees on operational procedures, fostering a collaborative team environment.
- Implemented process improvements that enhanced service speed and customer satisfaction ratings.
- Resolved customer complaints effectively, enhancing overall guest experience and loyalty to the brand.
- Reduced operational costs with thorough budget analysis and effective cost-saving measures.
Manager
Five Guys Burger And Fries
06.2017 - 10.2020
Education
High School Diploma -
Maurice J Mcdough High School
La Plata, MD06.2016
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Sales strategies
- Team motivation
- Task delegation
- Sales growth
- Employee scheduling
- Cost reduction
Certification
Servsafe certification
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager's Assistant
McDonald’s
02.2020 - Current
Manager
Five Guys Burger And Fries
06.2017 - 10.2020
High School Diploma -
Maurice J Mcdough High School