Nicole Soto Solis
Orlando,FL
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages Lead Technician expertise to manage job functions. Excellent communicator with focus on results.
Overview
7
7
years of professional experience
Work History
Lead Technician
Takeda Pharmaceuticals Biolife
03.2019 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Implemented, configured, and optimized safety standards.
Medical Receptionist
CSL Plasma Center
09.2017 - 03.2019
- Coordinated patient scheduling, check-in, check-out and payments.
- Checked patient, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Medical Assistance Certification - Medical Assisting
American College For Medical Careers
Orlando, FL10.2015
High School Diploma -
Saint Gregory High School
Chicago, IL01.2015
Skills
- Troubleshooting
- Instrument Calibration
- Maintenance and repairs
- Issue Resolution
- Attention to Detail
- Quality Control
- Works Well Under Pressure
- Tech-Savvy
- OSHA Compliance
- Multitasking and Organization
- Written/Verbal Communication
- Customer interaction
Timeline
Lead Technician
Takeda Pharmaceuticals Biolife
03.2019 - Current
Medical Receptionist
CSL Plasma Center
09.2017 - 03.2019
Medical Assistance Certification - Medical Assisting
American College For Medical Careers
High School Diploma -
Saint Gregory High School
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