Nicole Sousa
Kennewick
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Dutch Bros
Kennewick
02.2022 - 01.2026
- Operated cash registers and handled cash and card transactions
- Including balancing the register at the end of each shift
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Exhibited excellent communication skills while professionally interacting with customers and coworkers
- Maintained an efficient workflow by restocking supplies as needed throughout the day
- Appropriately addressed questions and complaints from customers and employees
- Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment
- Trained new baristas on drink preparation and customer service standards.
- Controlled line and crowd with quick, efficient service.
- Trained and mentored new staff on best practices and safety protocols.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Fast Food Employee
Taco Time
Kennewick
01.2021 - 01.2023
- Provided friendly customer service to ensure satisfaction with each transaction or order
- Operated drive-thru window accurately taking orders from customers via headset
- Maintained cleanliness of dining area, restrooms, and kitchen areas always
- Demonstrated flexibility by adapting easily to changing customer demands and shifts in workloads
- Followed safety protocols while operating cooking equipment such as deep fryers and grills
- Followed safety procedures to prevent foodborne illness and allergens
- Prepared and delivered meals to individuals with special dietary needs
- Streamlined kitchen operations with proper organization of ingredients, utensils, and equipment.
Education
Associate of Applied Science -
Columbia Basin College
07-2026
Skills
- Flexible Schedule
- Analytical Thinking
- Organizational Skills
- Multitasking
- Problem-solving abilities
- Adaptability
- Customer Service
- Self-Motivation
- Hospitality and Professionalism
- Honest and Dependable
- Team leadership
- Cash handling
- Positive attitude
Certification
Food handler's card
Timeline
Shift Leader
Dutch Bros
02.2022 - 01.2026
Fast Food Employee
Taco Time
01.2021 - 01.2023
Associate of Applied Science -
Columbia Basin College