Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Sprewell-Moody

Milwaukee,WI

Summary


Diligent leader with proven ability to manage and develop teams effectively. Successfully implement process improvements that enhanced operational efficiency and team productivity. Demonstrates strong problem-solving and communication skills to drive team success.

Overview

13
13
years of professional experience

Work History

Quoting Supervior

Brady Corperation
03.2023 - Current
  • Ensured timely and accurate quote generation by delegating task
  • Optimize performance by providing targeted coaching.
  • Enhance quoting teams overall efficienc
  • Lead and mentor quoting specialists by fostering a positive and collaborative culture.
  • Set and monitor performance expectations, conduct regular reviews, and provide ongoing coaching and development
  • Coordinate with various departments to synchronize objectives
  • Collaborate on projects aimed at improving business metrics
  • Streamline workflows to reduce turnaround time, and increase accuracy



Pricing /Account Set-up Supervisor

Jacobus Energy
03.2016 - 02.2023
  • Assist direct reports with managing and solving escalated pricing and account setup issues
  • Provide guidance and establish standards of service that align with the company's vision
  • Coach and provide feedback to my team to ensure we are meeting the expectations of our internal and external customers
  • Research pricing and account setup issues
  • Create process improvement models and implement the new strategies
  • Conduct training sessions focusing on process improvement, software navigation and cross training
  • Perform daily pricing and account setup duties
  • Follow up with customers to ensure any escalated questions or concerns are resolved

General Manager

TMX Finance
07.2013 - 03.2016
  • Increase store profitability through customer relationship development, community involvement, marketing, soliciting new business sources
  • Manage all store operations to ensure that sales transactions, customer payments and collection activities is completed properly in accordance with the Company's procedures and all applicable laws
  • Interview and hire qualified candidates for position openings as well as train current staff on company policies and operational procedures
  • Coach, lead and develop all team members to maximize their performance potential
  • Prepare and analyze weekly sales reports and communicate results to various levels of management

Store Manager

PLS Financial
01.2012 - 07.2013
  • Coaching and developing assistant managers/shift supervisors in accordance to their career development plans
  • Controlling labor hours, cash, store audits and shrinkage
  • Ensure compliance with federal, state and local regulation
  • Implementing strategies to help meet store goals and objectives
  • Maintaining exemplary customer service within the store
  • Establishing strong B2B relationships with local businesses
  • Manage and maintain relationship with assigned account holders

Education

Bachelor of Science - Business Management

Cardinal Stritch University
Milwaukee, WI

Master of Business Administration - Business Administration

Cardinal Stritch University
Milwaukee, WI

Skills

  • Training and mentoring
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Communication
  • Process improvement
  • Customer service
  • Public Speaking

References

References Available upon request

Timeline

Quoting Supervior

Brady Corperation
03.2023 - Current

Pricing /Account Set-up Supervisor

Jacobus Energy
03.2016 - 02.2023

General Manager

TMX Finance
07.2013 - 03.2016

Store Manager

PLS Financial
01.2012 - 07.2013

Bachelor of Science - Business Management

Cardinal Stritch University

Master of Business Administration - Business Administration

Cardinal Stritch University

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Nicole Sprewell-Moody