Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
ADDITIONAL INFORMATION
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Nicole Stack

Chicago,IL

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

1
1
Certification
21
21
years of professional experience

Work History

Administrative Assistant

Admiral Security Services, Inc.
09.2021 - Current
  • Coordinated office operations, ensuring timely communication and support across departments.
  • Managed scheduling for executives, optimizing calendar efficiency and meeting logistics.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed research to collect and record industry data.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Customer Service Agent

Pilot Freight
10.2016 - 11.2020
  • Collaborated with cross-functional teams to streamline communication and enhance overall service delivery.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Delivered exceptional customer support, resolving inquiries and issues promptly to enhance satisfaction.
  • Managed order processing using CRM software, ensuring accuracy in data entry and tracking.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Medical Office Manager

Paulina Medical Clinic
07.2005 - 09.2016
  • Oversaw daily operations, ensuring compliance with healthcare regulations and clinic policies.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
  • Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
  • Oversaw accounting, budgeting, and financial reporting.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Managed patient scheduling and billing processes to enhance workflow efficiency.
  • Implemented electronic health record systems, optimizing patient data management and accessibility.

Education

High School Diploma -

Resurrection High School
Chicago, IL.
04-1995

Skills

  • Expense reporting
  • Customer service
  • Office management
  • Information confidentiality
  • Customer Service-oriented
  • Task delegation
  • Proofreading
  • Staff management
  • Extensive vocabulary

Accomplishments

  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Computer Proficiency - Can pick up computer software very quickly and able to navigate programs with ease.
  • Billing - Cooperated Medicare to establish relationships and resolve billing issues. Completely self taught when the Medical Clinic biller left.
  • Recognized by customers at Paulina Medical and Admiral Security for expedient and effective service.

Certification

  • GOOGLE PROJECT MANAGEMENT COURSE – COMPLETED MAY 10, 2021Creating risk management plans; Understanding process improvement techniques; Managing escalations, team dynamics, and stakeholders; Creating budgets and navigating procurement; Utilizing project management software, tools, and templates; Practicing Agile project management, with an emphasis on Scrum, implementing Scrum events, building Scrum artifacts, and understanding Scrum roles. Learned how to create effective project documentation and artifacts throughout the various phases of a project, and practiced strategic communication, problem-solving, and stakeholder management through real-world scenarios
  • OSHA Bloodborne Pathogens- National Health and Safety Assoc.ID 177459-6472584D0 CERTIFIED ON MAR 2, 2026, VALID 1 YEAR
  • CPR/AED & First Aid (Adult, Child and Infant) – National Health and Safety Assoc.ID 177455-64720A1C4 CERTIFIED ON Mar 2, 2026, VALID 2 YEARS
  • Contact Tracer – John Hopkins University November 2020 – PresentIn this introductory course, students will learn about the science of SARS-CoV-2 , including the infectious period, the clinical presentation of COVID-19, and the evidence for how SARS-CoV-2 is transmitted from person-to-person and why contact tracing can be such an effective public health intervention. Students will learn about how contact tracing is done, including how to build rapport with cases, identify their contacts, and support both cases and their contacts to stop transmission in their communities. The course will also cover several important ethical considerations around contact tracing, isolation, and quarantine. Finally, the course will identify some of the most common barriers to contact tracing efforts along with strategies to overcome them.
  • HHP101x OpioidX: The Opioid Crisis in America April 2017 to PresentThis course challenges preconceptions about addiction and about who can become addicted to opioids. One of our main goals is to reduce the stigma that exists around addiction in general, and help people learn about the multiple pathways to treatment. You will learn about these topics from a variety of medical experts and observe stories from people who have experienced addiction themselves, or who have had a family member overdose. Material covered in this course is authoritative, evidence-based, and presented by doctors and other policy and harm reduction experts. Medical content in this course offers information for educational purposes only. It is not intended to substitute for personal medical advice, which should be obtained directly from a physician.
  • Sharks! Global Biodiversity, Biology, and Conservation June 2016 to PresentOffered through Cornell University Online: Sharks are part of a larger group, formally known as chondrichthyans that includes the sharks, skates, rays and chimaeras. We'll consider all of these animals. This is an exciting time to be a biologist because of the explosion of new research using advanced technologies. Digital communication helps scientists quickly exchange information, knit together research teams, and find a global community of people committed to the study of sharks. Unfortunately, such progress is happening at the very moment of a looming extinction crisis that threatens the very survival of sharks and places our focus on actions to conserve sharks.
  • GeorgetownX: GUX-501-04x Terrorism and Counterterrorism March 2017 to PresentTerrorism has gone from a persistent yet marginal security concern to one of the most important securities problems of our day. Indeed, there are few countries that do not suffer from some form of terrorism. Though many terrorist attempts fail, some groups wage lengthy and bloody campaigns and, in exceptional cases, kill hundreds or even thousands in pursuit of their ends. Course topics include the nuances involved in defining terrorism, the nature of Al-Qaeda, Hamas, and other important groups, the effectiveness of different counterterrorism tools like detention and military force, linkages (or the lack thereof) between terrorism and world religions like Islam, terrorist recruiting, the rule of law, the political context in South Asia and the Middle East, and terrorist use of technology.
  • HarvardX: AT1x AnatomyX: Musculoskeletal Cases December 2015 to PresentAnatomyX: Musculoskeletal Cases is a learning experience focused on the fundamentals of musculoskeletal anatomy. The course aims to help learners achieve: 1) an understanding of the anatomy basic to five commonly occurring musculoskeletal injuries, 2) recognition of the fundamental relationship between anatomical structure and function, 3) an ability to integrate and correlate data from multiple sources, including gross anatomy, histology, radiology, and clinical/surgical considerations, and 4) an appreciation of the principle that sound anatomical knowledge is one of the fundamental underpinnings for sound clinical decision-making.

Timeline

Administrative Assistant

Admiral Security Services, Inc.
09.2021 - Current

Customer Service Agent

Pilot Freight
10.2016 - 11.2020

Medical Office Manager

Paulina Medical Clinic
07.2005 - 09.2016

High School Diploma -

Resurrection High School

ADDITIONAL INFORMATION

COMPUTER SKILLSBrightree, Pure Cloud, Microsoft Outlook, Microsoft Teams, RHOM, Dispatch Track, DRS, LIFT, Clarity, Microsoft Mail, Excel, Google Plus, basics in PowerPoint, Peachtree, QuickBooks, Medisoft Medical Billing, CHARMs EMR, Lotus, Microsoft Word, Excel, Outlook, Vendor app on the iPad, When I Work and Gusto apps for timekeeping. Proficient in Social Media applications (ex. Facebook, X, Instagram, YouTube, Nextdoor, LinkedIn, Etc.), E-Hub, ClientPoint, Google Docs, Google Sheets.