Nicole Steen
Bangor,ME
Summary
I am a detail-oriented individual with exceptional communication and project management skills. My proven ability to handle multiple tasks effectively and efficiently in fast-paced environments sets me apart. I am recognized for my proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. My strong analytical, communication, and teamwork skills, along with my proven ability to quickly adapt to new environments, make me a valuable asset. I am eager to contribute to team success and further develop my professional skills, bringing a positive attitude and a commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
340b Analyst
Northern Light Health
12.2020 - 02.2024
- Tracking and reporting for compliance with 340B Program details, policies, and procedures.
- Ensures appropriate documentation and audit trail across areas of responsibility.
- Ensure adherence to protocols, procedures, and project plans.
- Monitors ineligible claims and reviews for potential eligibility and qualification.
Certified Pharmacy Technician Supervisor
Eastern Maine Medical Center
05.2018 - 11.2020
- Supervised a team of 52 pharmacy technicians, providing guidance and support in daily operations.
- Implemented new workflow processes that improved efficiency and reduced medication dispensing errors.
- Developed and conducted training programs for pharmacy technicians to ensure adherence to standard operating procedures.
- Managed inventory control, including ordering medications, monitoring stock levels, and minimizing waste.
- Maintained compliance with all regulatory requirements related to medication storage, handling, and record keeping.
- Coordinated with other departments within the healthcare facility to optimize patient care delivery.
- Created schedules for pharmacy technicians ensuring appropriate coverage during peak hours.
- Participated in the hiring process by conducting interviews and evaluating candidates qualifications for open positions within the department.
Certified Pharmacy Technician
Osco Pharmacy
06.2017 - 06.2019
- Filled and dispensed prescriptions daily with a high level of accuracy and attention to detail.
- Managed inventory levels, ensuring medications were properly stocked and organized.
- Collaborated with pharmacists to verify prescription information, resolve medication discrepancies, and provide patient counseling.
- Provided excellent customer service by addressing inquiries, resolving issues, and providing medication information.
- Ensured compliance with HIPAA regulations when handling sensitive patient information.
Certified Pharmacy Technician III
Eastern Maine Medical Center
05.2016 - 04.2018
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Reconstituted oral medication.
- Made stock drips and TPNs in the IV room using sterile technique.
- Filled Pyxis machines with medication in the med rooms.
- Filled medication requests.
- Performed monthly tasks such as out dates, floor inspections, etc.
Medical Receptionist/Medical Assistant
Penobscot Valley Dermatology
01.2014 - 04.2016
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls.
- Verified patient insurance information and collected co-pays and payments for services rendered.
- Maintained accurate electronic medical records (EMR) by updating patient demographics.
- Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders.
- Assisted in the coordination of patient referrals to other healthcare facilities or specialists when necessary.
- Assisted physicians and nurses in patient examinations, procedures, and treatments.
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies.
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately.
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself.
Medical Secretary/Laser Technician
Bangor Women's Health Care
09.2011 - 12.2013
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls.
- Verified patient insurance information and collected co-pays and payments for services rendered.
- Maintained accurate electronic medical records (EMR) by updating patient demographics.
- Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders.
- Performed laser hair removal treatments on clients using state-of-the-art equipment and techniques.
- Conducted thorough consultations with clients to assess their skin type, hair color, and desired results.
- Ensured the safety and comfort of clients throughout the entire treatment process.
- Adhered to strict hygiene protocols and maintained a clean and organized treatment area at all times.
Cashier/Customer Service
Hannaford
09.2006 - 08.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Old Town High School
Old Town06.2010
Skills
Analytical Thinking
MS Excel
Team Collaboration and Leadership
Documentation And Reporting
Data Entry
Medical Terminology
Quality Assurance
Compounding Medication
Certification
- Certified Pharmacy Technician 7/2017 Expires 7/2025
- Certified Nursing Assistant 11/2023 Expires 10/2025
Timeline
340b Analyst
Northern Light Health
12.2020 - 02.2024
Certified Pharmacy Technician Supervisor
Eastern Maine Medical Center
05.2018 - 11.2020
Certified Pharmacy Technician
Osco Pharmacy
06.2017 - 06.2019
Certified Pharmacy Technician III
Eastern Maine Medical Center
05.2016 - 04.2018
Medical Receptionist/Medical Assistant
Penobscot Valley Dermatology
01.2014 - 04.2016
Medical Secretary/Laser Technician
Bangor Women's Health Care
09.2011 - 12.2013
Cashier/Customer Service
Hannaford
09.2006 - 08.2011
High School Diploma -
Old Town High School
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