Nicole Stein
Snyder,CO
Summary
Resourceful leader with experience supervising service teams in fast-paced environments. Expertise in training staff, managing cash handling, and enhancing guest experiences. Demonstrates strong communication and conflict resolution skills. Committed to fostering teamwork and improving guest satisfaction. Also will remind everyone to stay hydrated.
Overview
2
2
years of professional experience
Work History
Front of House Supervisor
COGs Farms
03.2025 - 10.2026
Sherwood Forest Faire, Bastrop TX. Tennessee Renaissance Festival, Arrington, TN. West Virginia Renaissance Festival, Lewisburg, WV. Black Walnut Festival, Spencer, WV. Arkansas Renaissance Festival, Mount Vernon, AR.
- Supervised front-of-house operations, maintaining smooth guest flow and service standards.
- Trained new team members on opening, closing, and service procedures.
- Managed cash handling tasks and reconciled register activity at shift end.
- Oversaw inventory management processes, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
- Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.
- Ensured seamless guest experiences by coordinating with Back of House staff to facilitate smooth communication between departments.
- Proactively identified opportunities for process improvement within the Front of House operations, implementing changes to enhance overall effectiveness.
Sales Associate
Puck's Creations
06.2024 - 07.2025
- Assisted customers with product selection, sizing, and purchase decisions
- Maintained organized merchandise displays and replenished stock on sales floor
- Promoted products through suggestive selling and product knowledge
- Processed sales transactions accurately using point-of-sale system
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Wauseon High School
Wauseon05-2024
Some College (No Degree) - Robotics
Northwest State Community College
Archbold, OHSkills
- Customer Service: customer-facing interactions, communication with back of house, hospitality, handling points of sale, cash handling & counting
- Leadership & Organization: time management, delegation, project leadership, mentoring, strategic thinking
- Safety and Regulations: compliance with regulations, food safety across 4 different states, workplace safety
- Problem-Solving: critical thinking, analytical reasoning, crisis management, decision-making
- Interpersonal Skills: team building, complaint handling, conflict resolution, staff management, team oversight, teamwork & collaboration
- Adaptability: flexibility, resilience, a growth mindset, and a willingness to learn new technologies
- Communication: public speaking, written communication, active listening, cross-functional collaboration
- Miscellaneous: inventory management, health department inspections, upselling strategies, attention to detail, multitasking, communication, task prioritization, self-motivation, professionalism, interviewing, hiring, guest interactions, staff training
Extra Skills
Hard skills: Square, Adobe Photoshop, Excel, affinity for Google Apps; inventory, budgeting, risk management, scheduling, performance, tracking. Editing, content management, grammar, research, writing, interviewing, data visualization, photo composition, print layout, photography; quick math.
Timeline
Front of House Supervisor
COGs Farms
03.2025 - 10.2026
Sales Associate
Puck's Creations
06.2024 - 07.2025
Some College (No Degree) - Robotics
Northwest State Community College
High School Diploma -
Wauseon High School