Nicole Stewart
Dacula,GA
Summary
Seasoned Epic Ambulatory Analyst with 9 years of experience in EMR system configurations, go-live implementations, and optimizations. 25 plus years of Outpatient/Inpatient clinical experience. Expertise in HL7 interfaces, EPCS updates, and security template creation. Seeking Ambulatory Analyst role, bringing a strong background in clinical applications analysis and workflow improvement. Tracking patient stays from pre-admission paperwork and procedures,Multi-facility bed planning using Epic Grand Central Application. This also includes using the system for patient transport,location tracking and advanced reports and analytics. Worked with reporting team to gain specific data.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Epic Ambulatory Analyst
WellStar Atlanta Medical Center
Marietta, GA
12.2022 - Present
- Evaluated current processes and proposed solutions to improve efficiency.
- Worked closely with other departments to coordinate projects related to Epic Ambulatory applications.
- Provided daily support and troubleshooting for Epic Ambulatory applications, such as Cadence, Prelude, Cupid, Radiant, and Kaleidoscope.
- Maintained documentation related to software changes or updates.
- Participated in the design, development, implementation and maintenance of Epic Ambulatory modules.
- Assisted with the customization of workflows based on client needs.
- Performed unit testing of new builds and patches prior to implementation in production environment.
- Developed test plans for validating changes made during upgrades or implementations.
- Analyzed and identified customer issue root causes by developing and implementing tools and training resources to address.
- Troubleshot program and system malfunctions to restore normal functioning.
- Prepared and presented technical proposals for clients.
- Conducted user training sessions on the use of Epic Ambulatory applications.
Epic Ambulatory Consultant
Tech Mahindra
03.2021 - 11.2022
- Efficiently managed user enhancement requests and resolved tickets utilizing ServiceNow, ensuring seamless healthcare operations and user satisfaction
- Accurately updated provider Electronic Prescribing of Controlled Substances (EPCS) and SER records, maintaining compliance with healthcare regulations
- Developed a security crosswalk and updated various Epic system components, including master files, profiles, and dictionaries, adhering to recommended templates and standards
- Facilitate new implementations for new AMB locations
- Over 6 years of department build and implementation
- Including creation of standard pools, p
- Participated and created standard AMB testing scripts for implementation builds
- Able to move various build using Data Currier for builds to cross environments.
Epic Ambulatory Analyst
Community Health Network
12.2018 - 11.2022
- Managed electronic medical record (EMR) configurations and departmental builds, ensuring successful implementations and system upgrades while adhering to established go-live schedules
- Maintained system integrity by resolving HL7 interface errors and creating documentation flowsheets and security templates, contributing to seamless clinical operations
- Provided critical support for system configurations and user issues through monthly on-call rotations, utilizing Service Now for efficient problem resolution.
Clinical Applications Analyst
Jane Pauly CHC
10.2017 - 12.2019
- Analyzed clinical workflow and implemented Epic-based solutions, enhancing system efficiency and user experience
- Facilitated provider support, MyChart functionality, and lab preference list management, ensuring accurate data exchange and system reliability
- Developed a new automated patient check-in workflow, contributing to improved patient satisfaction, and oversaw software specification preparation for system upgrades.
Education
Associate in Applied Science with a Concentration in Medical Assisting - Perficient in Anatomy and use of I.T implementation
Robert Morris University
07.2005
Nursing with Minor in Communications - Major
St. Xavier University
08.1996
Skills
- Healthcare Information Systems Proficiency
- Electronic Health Record (EHR) Knowledge
- Communication Skills
- Problem-Solving
- Reporting and Analytics
- Time Management
- SQL and Database Management
- Project Management
- Health Information
- Interface
- Service Now
- Attention to Detail
- Documentation Development
- End-User Training
- Report Development
- Learning management system proficiency
- Clinical Supervision
- Patient Care Oversight
- Maintaining patient safety standards
- HIPAA Compliance
- Patient-focused care
- Phlebotomy
- Patient Flow Management
- Medical Terminology
Certification
Epic Ambulatory Certification, Epic, 03/01/19
Timeline
Epic Ambulatory Analyst
WellStar Atlanta Medical Center
12.2022 - Present
Epic Ambulatory Consultant
Tech Mahindra
03.2021 - 11.2022
Epic Ambulatory Analyst
Community Health Network
12.2018 - 11.2022
Clinical Applications Analyst
Jane Pauly CHC
10.2017 - 12.2019
Associate in Applied Science with a Concentration in Medical Assisting - Perficient in Anatomy and use of I.T implementation
Robert Morris University
Nursing with Minor in Communications - Major
St. Xavier University
Epic Ambulatory Certification, Epic, 03/01/19
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