Nicole Stine
Baltimore,MD
Summary
Proven leader in customer service management at Better Engineering, excelling in metric tracking and personnel training. Spearheaded a team to enhance service solutions, achieving significant operational improvements. Skilled in Microsoft Office, adept at fostering customer relations and mentoring teams for peak performance. Demonstrates a keen expertise in sales, driving revenue through strategic customer engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Better Engineering
Joppa, MD
12.2023 - Current
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Led team engagement to assist cross-functional departments and achieve goals.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Recruited and trained new employees to meet job requirements.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Customer Service Representative
Better Engineering
Baltimore, USA
07.2021 - 12.2023
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Developed strong customer relationships to encourage repeat business.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Identified opportunities for upselling additional products or services based on customer needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Retail Assistant Manager
Visionworks
Baltimore, USA
04.2019 - 07.2021
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers and provided product information.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Provided advice on lens types and coatings based on individual needs.
- Developed relationships with customers by providing excellent customer service.
Education
Associates degree - Psychology
Community College of Baltimore County
01.2016
High School Diploma -
Dundalk High School
01.2008
Skills
- Metric tracking
- Training and mentoring
- Expertise in sales
- Workflow management
- Personnel training and development
- Microsoft outlook, word, and Excel
- Customer relations
Certification
- Introduction To Copywriting Certificate
- Effective Customer Service Skills Certificate
Timeline
Customer Service Manager
Better Engineering
12.2023 - Current
Customer Service Representative
Better Engineering
07.2021 - 12.2023
Retail Assistant Manager
Visionworks
04.2019 - 07.2021
Associates degree - Psychology
Community College of Baltimore County
High School Diploma -
Dundalk High School
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