Nicole Storkson
Redding,CA
Summary
Compassionate health care worker with experience in coordinating patient care, scheduling appointments, and streamlining administrative procedures. Strong background in managing patient information, ensuring accuracy while maintaining confidentiality. Possess effective communication skills and ability to work well under pressure. Demonstrated ability to improve patient satisfaction levels in previous roles.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator and Medical Assistant
Skin and Cancer Institute
Redding, California
06.2026 - Current
- Scheduled appointments for patients and coordinated follow-up and post-op visits.
- Collected payments and outstanding balances.
- Verified patients insurance prior to upcoming visits.
- Processed patient intake forms and maintained accurate electronic health records.
- Facilitated team meetings to improve workflows and contribute to improving patient population outcomes.
- Assisted healthcare provider with patient examinations and medical histories.
- Prepared exam rooms, ensuring cleanliness and proper equipment availability.
- Educated patients on medication instructions and follow-up care protocols.
- Relayed messages from patients to physician about concerns, condition updates or refill requests to facilitate treatment.
- Educated patients about medications, procedures and physician's instructions.
- Assisted back office patient processes to reduce office wait times.
Patient Coordinator
Foster City Dental Care
San Mateo, California
04.2024 - 05.2026
- Coordinated patient scheduling to optimize appointment availability and reduce wait times.
- Checked all patients in and out in a timely manner.
- Collaborated with dental staff to ensure seamless patient care and communication.
- Managed patient records and ensured data accuracy in electronic health systems.
- Communicated effectively with patients regarding treatment options and insurance coverage.
- Assisted patients with insurance verification.
- Communicated treatment plans clearly to patients, ensuring understanding and compliance.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained a clean and organized reception area for a welcoming environment.
- Educated patients on preventive care and post-treatment instructions effectively.
- Answered incoming calls from patients, providers, referring offices, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Prepared patient charts prior to visits as well as updated records after each visit.
- Resolved issues arising from incorrect coding or denied claims due to lack of pre-authorization.
- Provided administrative support for patient care staff.
Patient Coordinator
JK Sherman DDS
San Francisco, CA
10.2023 - 04.2024
- Checked all patients in and out in a timely manner.
- Collected co-payments and discussed financing options.
- Scheduled appointments accordingly and in necessary order of treatments recommended.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Answered phone calls from patients, vendors, and other referring offices.
- Communicated with all members of the office to ensure work flow.
- Kept the waiting area, lab, and dental operatories clean and well organized.
- Worked directly with assistants to ensure all incoming cases for patients were received and recorded.
- Created route slips for hygienists
- Condensed appointments to create a healthy and well flowing schedule.
- Managed electronic records.
Household Management
Nava O’Sullivan
San Francisco, CA
10.2021 - 09.2023
- Provided companionship, personal care and household management assistance to clients within private home settings.
- Assisted with planning and implementing daily activities.
- Transporting children to and from school, as well as extracurricular activities.
- Responded quickly and appropriately to any medical emergencies involving both children and pets.
- Maintained records of attendance, activities, meals served and medications administered to each child.
- Carried out housekeeping duties related to the care of the children.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Managed household inventory and maintenance schedules.
- Maintained clerical correspondence via email and phone.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Child Caretaker
Stacy Veloff
Mill Valley, CA
08.2021 - 10.2021
- Took children to and from school and daily activities.
- Provided guidance on appropriate behavior when conflicts arose between children.
- Developed and implemented lesson plans and activities.
- Assisted children in development of social, communication and problem-solving skills.
- Used positive reinforcement and behavior modeling.
- Sanitized toys and tables to maintain clean, safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Developed positive relationships with families by communicating regularly about their child's development.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
Customer Service Associate
Hearts Delight
Vallejo, CA
06.2015 - 10.2021
- This was a seasonal job, consisting of multiple different start and end dates throughout the past five years.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided information about products and services available to customers.
- Worked with other staff members to prep, set up, and break down.
Customer Service Associate
Super Duper Burgers
Novato, CA
05.2018 - 10.2018
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Educated customers on seasonal products.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Kept work area neat, clean, and well-stocked at all times.
- Answered phone calls from customers promptly and courteously.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Resolved customer inquiries in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Volunteer
Save A Bunny
Mill Valley, CA
05.2020 - 05.2022
- Assisted in maintaining clean and safe living spaces for all rabbits.
- Helped with prep, set up and break down of the event area
- Contributed to health care such as cleaning scent glands, brushing, and clipping nails.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Distributed medicine accordingly
- Personally fostered two rabbits; (Appa for nine months, Lucy for three)
Volunteer
Stinson Beach Clean Up
Stinson Beach, CA
04.2017 - 04.2017
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Collaborated with other volunteers to create a positive work environment.
- Led group discussions about current issues related to volunteering within the community.
Volunteer
Marin Food Bank
San Rafael, CA
04.2016 - 04.2016
- Helped organize each product and placed in proper area
- Followed directions from supervisors and completed all assigned tasks in an appropriate and timely manner.
- Kept a clean and sanitized work station.
- Communicated with other volunteers in a positive and optimistic manner.
Education
High School Diploma -
San Marin High School
Novato, CA06.2019
Biochemistry -
Santa Rosa Junior College
Santa Rosa, CASkills
- Coordinating and scheduling appointments
- Payment collection
- Discussing payment plans
- Proficient in Practiceworks, Dentrix, EMA/EMR
- Insurance verification
- Dental terminology
- Medical terminology
- HIPAA Compliance
- Organizational skills
- Conflict resolution
- Strong work ethic
Timeline
Patient Care Coordinator and Medical Assistant
Skin and Cancer Institute
06.2026 - Current
Patient Coordinator
Foster City Dental Care
04.2024 - 05.2026
Patient Coordinator
JK Sherman DDS
10.2023 - 04.2024
Household Management
Nava O’Sullivan
10.2021 - 09.2023
Child Caretaker
Stacy Veloff
08.2021 - 10.2021
Volunteer
Save A Bunny
05.2020 - 05.2022
Customer Service Associate
Super Duper Burgers
05.2018 - 10.2018
Volunteer
Stinson Beach Clean Up
04.2017 - 04.2017
Volunteer
Marin Food Bank
04.2016 - 04.2016
Customer Service Associate
Hearts Delight
06.2015 - 10.2021
High School Diploma -
San Marin High School
Biochemistry -
Santa Rosa Junior College