SHAHD ESHRA
339 Bay Ridge Ave, Brooklyn
Summary
Dynamic Patient Care Coordinator with a proven track record at Optum Radiology, excelling in appointment scheduling and record keeping. Demonstrated initiative in preparing procedure rooms and enhancing patient experiences through empathy and professionalism. Committed to quality assurance and effective communication, ensuring optimal patient care and satisfaction.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator/Student Medical Assistant
OPTUM RADIOLOGY, UNITED HEALTH GROUP
Brooklyn, NY
06.2024 - Current
- Maintained accurate patient records using electronic health record systems.
- Prepared and stocked procedure rooms for imaging-guided biopsies, ensuring supplies, consent forms, and post-care materials were ready prior to procedures.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Cashier Supervisor
GOURMET FRESH
Brooklyn, NY
07.2021 - 04.2024
- Assisted customers with inquiries and resolved issues efficiently and courteously.
- Supervised daily operations of cash register area and trained new cashiers.
- Implemented efficient scheduling practices that allowed for maximum coverage during peak hours.
Front Desk Receptionist
AAMA AUDIOLOGY
Brooklyn, NY
06.2022 - 01.2023
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
Clothing Sales Associate
AMIRI
Brooklyn, NY
08.2020 - 05.2021
- Operated cash registers efficiently during peak times.
- Maintained store organization by restocking merchandise and arranging displays effectively.
- Collaborated with team members to achieve sales goals and improve service quality.
Education
BACHELOR OF SCIENCE - HEALTH AND NUTRITION SCIENCES
Brooklyn College of The City University of New York
Brooklyn, NY05.2026
Skills
Quality assurance
Computer proficiency
Staff training
Initiative taking
Record keeping
Professionalism
Policy enforcement
Work prioritization
Empathy and compassion
Appointment scheduling
Patient care coordination
LANGUAGES
Arabic: Native/ Bilingual
Spanish: Limited
Timeline
Patient Care Coordinator/Student Medical Assistant
OPTUM RADIOLOGY, UNITED HEALTH GROUP
06.2024 - Current
Front Desk Receptionist
AAMA AUDIOLOGY
06.2022 - 01.2023
Cashier Supervisor
GOURMET FRESH
07.2021 - 04.2024
Clothing Sales Associate
AMIRI
08.2020 - 05.2021
BACHELOR OF SCIENCE - HEALTH AND NUTRITION SCIENCES
Brooklyn College of The City University of New York