Open To Work
Donna L Green
Chicago,IL
Work Preference
Summary
Results-driven professional with extensive experience in streamlining clinic operations and training junior staff. Proficient in Epic training, patient care coordination, and specimen processing to support optimal healthcare delivery.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Senior Medical Assistant/Patient Referral Coordinator
Executive Health Group
Chicago, Illinois
06.2024 - Current
- Coordinated patient referrals to specialists and hospitals, ensuring timely access to necessary care.
- Streamlined patient intake scheduling and follow-up appointments, improving clinic workflow and patient satisfaction.
- Coordinated with healthcare providers to ensure seamless patient care across services.
- Assisted physicians during examinations, treatments, and minor surgeries to improve outcomes.
- Maintained accurate medical records while routinely updating patient information for compliance.
- Implemented infection control protocols, contributing to a safe and compliant clinical environment.
- Collected and processed specimens for laboratory tests adhering to established protocols.
- Trained junior medical assistants in office procedures and best practices to boost efficiency.
- Managed clinic operations by overseeing supply orders and maintaining equipment inventory.
Senior Medical Assistant/Epic Ambulatory Trainer
Mt Sinai Hospital Oncology department
Chicago, Illinois
02.2021 - 06.2024
- Developed training materials for Epic systems to enhance user understanding.
- Delivered engaging training sessions to diverse groups of healthcare professionals.
- Provided user support to enhance navigation of Epic software. Navigated Epic software for improved workflow efficiency.
- Evaluated training effectiveness through participant feedback and assessments.
- Updated training documentation to reflect the latest system changes and features.
- Mentored new trainers on best practices and effective teaching strategies.
- Facilitated user support sessions to address questions and provide hands-on assistance.
- Advised on best practices for using Epic systems for optimal efficiency and accuracy.
- Assisted physicians during patient examinations and procedures.
- Managed patient intake, scheduling, and follow-up appointments efficiently.
- Educated patients on treatment plans and medication usage effectively.
- Coordinated with healthcare providers to ensure seamless patient care delivery.
- Trained junior medical assistants on office procedures and best practices.
- Reviewed patient records to ensure accuracy of data entered into the electronic health record.
- Managed patient flow within the clinic setting to maximize efficiency of operations.
- Prepared patients for examination by performing preliminary physical tests.
- Participated in quality assurance activities designed to improve patient care processes.
- Administered injections and immunizations as ordered by the physician.
- Coordinated referrals to specialists.
- Ensured that all clinical areas were adequately stocked with necessary supplies.
BLS Instructor
Malcolm X College
Chicago, Illinois
01.2021 - 03.2022
- Developed and delivered BLS training materials to healthcare professionals, improving training effectiveness and participant engagement.
- Delivered engaging instruction to diverse groups of healthcare providers, enhancing their ability to respond to medical emergencies.
- Conducted hands-on practice sessions with CPR manikins and equipment to enhance skill retention. using CPR manikins and equipment.
- Assessed student understanding through practical skills evaluations.
- Ensured compliance with American Heart Association standards and guidelines in all training activities. with American Heart Association standards and guidelines.
- Incorporated interactive activities into classroom instruction.
- Collaborated with college staff to enhance course offerings and curriculum, ensuring alignment with current standards and best practices.
- Led refresher courses to ensure ongoing competency among certified individuals.
- Developed lesson plans for Basic Life Support training sessions.
- Provided one-on-one coaching for individual skill development.
Certified Clinical Medical Assistant
Northwestern Hospital Liver and Kidney
Chicago, Illinois
08.2018 - 02.2021
- Scheduled appointments and coordinated follow-ups for patient care continuity.
- Prepared examination rooms and organized medical supplies for efficient workflow.
- Assisted in patient intake and documentation processes for liver and kidney evaluations.
- Facilitated clear communication between healthcare providers and patients to enhance understanding of care plans.
- Ensured compliance with safety protocols and infection control standards to promote patient safety.
- Assisted clinical staff in administering tests and procedures to support accurate patient diagnostics.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
Education
Some College (No Degree) - Medical Assistant
Illinois School of Health Careers
Chicago, ILSome College (No Degree) - Small Business Management Entrepreneurship
University of Phoenix
Tempe, AZSkills
- Patient scheduling
- Electronic health records
- Medical record management
- Clinical documentation
- Specimen processing
- Infection control protocols
- Patient care management
- Healthcare coordination
- Quality assurance
- Workflow optimization
- Staff training
- Problem resolution
- Analytical skills and critical thinking
- PPE compliance
- Analytical
Certification
- BLS instructor certification
- Mental Health First aid certification
- Certified Medical assistant
Timeline
Senior Medical Assistant/Patient Referral Coordinator
Executive Health Group
06.2024 - Current
Senior Medical Assistant/Epic Ambulatory Trainer
Mt Sinai Hospital Oncology department
02.2021 - 06.2024
BLS Instructor
Malcolm X College
01.2021 - 03.2022
Certified Clinical Medical Assistant
Northwestern Hospital Liver and Kidney
08.2018 - 02.2021
Some College (No Degree) - Medical Assistant
Illinois School of Health Careers
Some College (No Degree) - Small Business Management Entrepreneurship
University of Phoenix
Additional Information
Relocating