Nicole Strzelecki-Lennon
Liberty,NY
Summary
Detailed Client Service Representative known for having great organizational skills. Gifted at working with all types of customers. Cheerful and upbeat with a history of exceeding customer and patron expectations. Calm and composed in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
9
9
years of professional experience
Work History
Stay at Home Parent
Homemaker
Staten Island, New York
08.2023 - 03.2026
- Coordinated therapy sessions and support services for a child with behavioral special needs.
- Transported the child to appointments for additional support services.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Explored parenting techniques and resources to effectively support child development initiatives.
- Managed household schedules and routines to ensure smooth daily operations.
- Created a clean and organized home environment to enhance family comfort and well-being.
- Managed household budgeting and expense tracking to ensure financial stability.
Hospice Supplies Technician
Enexia Specialty
Staten Island, New York
02.2023 - 08.2023
- Ensured timely delivery of patient supplies to support ongoing care
- Resolved supply issues to maintain uninterrupted patient care
- Coordinated with the proper pharmacies to send patient supply orders
- Coordinated with warehouse to maintain adequate supply stock levels
- Addressed delivery challenges by communicating with courier services and ensuring timely resolutions.
- Answered order questions for the hospice nurses
Lead Client Service Representative
CompleteCare Veterinary Center
Staten Island, New York
01.2017 - 01.2023
- Resolved client complaints efficiently, ensuring positive service experiences and client retention.
- Managed client inquiries and provided accurate information regarding veterinary services.
- Assisted clients with inquiries, requests, and problem resolution via telephone, email, or in-person contact.
- Provided accurate and timely responses to client questions and concerns.
- Coordinated follow-up care for clients, facilitating seamless transitions post-treatment.
- Conducted follow-up calls with customers to ensure satisfaction with the services provided.
- Built strong customer relationships by delivering exceptional service to new and existing clients.
- Assisted veterinarians in scheduling appointments and managing client communications.
- Trained new staff on client service protocols and veterinary center procedures.
Education
Career Diploma - Veterinary Assistant
Penn Foster Career School
Scranton, PA06-2010
High School Diploma -
St Joseph By-the-Sea High School
Staten Island, NY06-2002
Skills
- Service coordination
- Effective communication
- Customer service
- Escalation management
- Behavioral support coordination
- Veterinary knowledge
- Quality assurance
- Time management
- Empathy in service
Timeline
Stay at Home Parent
Homemaker
08.2023 - 03.2026
Hospice Supplies Technician
Enexia Specialty
02.2023 - 08.2023
Lead Client Service Representative
CompleteCare Veterinary Center
01.2017 - 01.2023
Career Diploma - Veterinary Assistant
Penn Foster Career School
High School Diploma -
St Joseph By-the-Sea High School