Nicole Swope
Aurora
Summary
Proficient project manager with strong relationship management skills, known for enhancing client engagement and satisfaction through proactive communication and strategic project execution.
Overview
9
9
years of professional experience
Work History
Intake Project Manager
Siri & Glimstad LLP
New York, NY (Remote)
06.2022 - 05.2026
- Facilitated coordination of project timelines and deliverables to meet client requirements effectively.
- Engaged with clients using a compassionate approach to ensure accurate and thorough intake information.
- Executed strategic enhancements to streamline project delivery processes and optimize efficiency.
- Guided junior team members in mastering project management best practices and tools to foster professional growth and team efficiency.
- Oversaw multiple projects concurrently by prioritizing tasks based on urgency, resource availability, and alignment with organizational objectives.
- Engaged with senior management to ensure project alignment with overarching business growth strategies.
- Cultivated skills in prioritizing tasks and maintaining productivity in a fast-paced, deadline-driven setting.
- Enhanced client satisfaction through proactive communication and commitment to project excellence.
- Orchestrated team collaboration and prioritized tasks to ensure successful completion of projects within established deadlines.
Medical Receptionist
University Hospitals
Twinsburg, OH
01.2017 - 06.2022
- Facilitated effective patient scheduling and appointment coordination, ensuring smooth clinic workflow.
- Streamlined interactions between healthcare providers and patients to enhance patient experience and satisfaction.
- Managed comprehensive patient registration and insurance verification tasks, ensuring compliance with healthcare standards and protocols.
- Oversaw integration of electronic health record (EHR) systems, ensuring streamlined management of patient information.
- Facilitated training sessions for new reception staff on operational procedures and customer service standards.
- Managed patient scheduling, check-in, check-out, and payment processing for billing accuracy.
Education
Associate of Applied Science - Education
Lakeland Community College
Willoughby, OH05-2004
Skills
- Project coordination
- Strong relationship management
- Trust-based relationship cultivation
- Client engagement
- Experienced with CLIO/CLIO Manage software
- Skilled in Litify and Community
Timeline
Intake Project Manager
Siri & Glimstad LLP
06.2022 - 05.2026
Medical Receptionist
University Hospitals
01.2017 - 06.2022
Associate of Applied Science - Education
Lakeland Community College