Nicole Tatum
Rio Rancho,NM
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Being a team player is structured into my DNA as I’ve been on a team my whole life. I am not only a leader, but an asset to any team that I am apart of. I am about the greater good.
Overview
10
10
years of professional experience
Work History
Turtle Mountain Brewing Company
01.2017 - 06.2024
- Managed large party gatherings
- Maintained customer service as a bartender and when short staffed held roles that were to ensure customer satisfaction
- Responsible for keeping track of receipts and customer complaints by directly communicating with my team and managers to ensure quality service and collaboration
- Enrained myself in team culture and events that cultivated my value of culture and need to be a part of a team that has one another’s backs in an industry that is quick to overturn.
Lead Server/Bartender
Freight House
Corrales, NM
01.2016 - 01.2017
- Maintained open and closing shifts and was responsible for monetary funds coming in and out going
- Solo lead on all private events
- Superiors trusted me with responsibility as I lead custom private events
Server
Pappedeauxs Sea Food and Kitchen- West Mont IL
01.2014 - 01.2015
- Provided quality service and assurance to guests arriving
- Brought attentiveness to customer needs and wants.
- Trained on standard and special dishes designed for the individual customer experience.
- Built a strong rapport with new customers and increased customer retention.
Education
Bachelor of Arts - Psychology
Adams State University
Alamosa, CO05-2010
Skills
- Communication
- Creativity
- Integrity
- Guest Engagement
- Safe Food Handling
- Cash Handling
- Menu knowledge
- Suggestive Selling
- Sales Techniques
- Positive and professional
References
- Being with my dogs
- Cooking
- Being in peace with myself in nature
Accomplishments
- Managed all 50+ party reservations from 2021-2024 as a lead server
Languages
English
Native/ Bilingual
ASL
Professional
References
References available upon request.
Timeline
Turtle Mountain Brewing Company
01.2017 - 06.2024
Lead Server/Bartender
Freight House
01.2016 - 01.2017
Server
Pappedeauxs Sea Food and Kitchen- West Mont IL
01.2014 - 01.2015
Bachelor of Arts - Psychology
Adams State University
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