Summary
Overview
Work History
Education
Skills
Professional Development
Training
Volunteer Experience
Timeline
Generic
Nicole Taylor

Nicole Taylor

Saint Paul,Minnesota

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Internal Affairs

Men In Black Security And De-escalation Specialist
06.2021 - Current
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Documented findings and prepared detailed reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Carefully documented statements, observations, and evidentiary materials.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Collaborated with federal agencies on investigations.
  • Conducted interviews with witnesses and clients.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Questioned and consulted with subjects and witnesses for information pertaining to criminal cases.
  • Organized and executed undercover surveillance operations.
  • Conducted impartial investigations into complaints by employees.
  • Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
  • Gathered facts from interviews of suspects, witnesses, and complainants.

Managing Director

Men In Black Security And De-escalation Specialist
04.2020 - Current
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Monitored and coordinated workflows to optimize resources.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Piloted cross-departmental projects to achieve successful delivery of new initiatives.
  • Documented processes and drafted SOPs to comply with regulations and company policies.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained new employees on proper protocols and customer service standards.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Mortgage Loan Processor

Bell Bank
01.2020 - 07.2023
  • Handled any conditions sent from underwriting departments.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Communicated with originator and applicant concerning progress of loan file.
  • Coordinated closing process with attorneys, title companies, and government clerks.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
  • Prepared file for final clear-to-close by branch management.
  • Received on-going, comprehensive training on home loan products and mortgage process.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Processed mortgage loan applications accurately and successfully for over 7 years.
  • Maintained accurate records of loan processing activities and documents in CRM system.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Affirmed loan document accuracy to protect lenders from potential fraud.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
  • Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.

Pediatric Emergency Department Specialist

University of Minnesota Masonic Children's Hospital
12.1999 - 05.2020
  • Maintained proper sanitation and cleaning of equipment and work areas.
  • Reported unsafe situations or conditions to management.
  • Coordinated medical staff schedules and processes.
  • Assisted in employee training and coaching regarding medical SOPs.
  • Determined emergency situation and developed plan of action.
  • Assessed and reported patients' responses to initiated treatment.
  • Monitored patient condition and communicated findings to nursing staff.
  • Assisted with mobilization, ambulation and transport of patients.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Assisted with lifting and moving patients.
  • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Delivered emotional support to patients and families.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Collaborated with medical doctors and other healthcare professionals.
  • Observed patient behavior to report changes to medical personnel.
  • Utilized communication devices to maintain contact with supervisors.
  • Provided patient families with post-medical care instructions.
  • Performed medical tests and collected samples for laboratory analysis.
  • Dispensed medications and monitored patient reactions.

Loan Processor

DR Horton
07.2016 - 12.2019
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Assessed loan portfolios for compliance with underwriting policies.
  • Proactively identified solutions for customers experiencing credit issues.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Explained very technical financial information to applicants in easy to understand language.
  • Monitored pipelines to track and log status of loans.
  • Assisted customers with completing loan applications and other paperwork.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
  • Collaborated with loan officers to develop strategies for managing loan application processing.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Handled any conditions sent from underwriting departments.

Education

Holistic Health Herbalism -

Normandale Community College
05.2022

Nursing -

College of St. Catherine
06.2013

Skills

  • Sales Leadership
  • Recruitment Strategies
  • Mentoring and Training
  • Partnership Development
  • Human Resources
  • Strategic Planning
  • Team Collaboration
  • Project Management
  • Report Preparation
  • Records Management
  • Ethical and Honest
  • Emergency Safety Plans
  • Action Planning
  • Risk Analysis
  • Witness Interviews
  • Due Diligence
  • Background Checks
  • Interviewing Witnesses
  • Compliance Assessment
  • Detailed Report Writing

Professional Development

  • Certificate of completion for De-escalation - Men In Black Security
  • Certificate of completion to Process loans in numerous States - Bell Bank

Training

Leadership and Management course Data Analytic training Investigative reporting

Volunteer Experience

Ongoing Volunteering engagements within the community, organizing back to school drives, and coat drives, cooking and providing hot meals for homeless and low-income families

Timeline

Internal Affairs

Men In Black Security And De-escalation Specialist
06.2021 - Current

Managing Director

Men In Black Security And De-escalation Specialist
04.2020 - Current

Mortgage Loan Processor

Bell Bank
01.2020 - 07.2023

Loan Processor

DR Horton
07.2016 - 12.2019

Pediatric Emergency Department Specialist

University of Minnesota Masonic Children's Hospital
12.1999 - 05.2020

Holistic Health Herbalism -

Normandale Community College

Nursing -

College of St. Catherine

Similar Profiles

CREATE PROFILE
Nicole Taylor