Nicole Thomas
Smithfield,VA
Summary
Dedicated and results-driven professional with 15 years of experience in sales and management roles. Proven track record of exceeding sales targets and driving revenue growth while effectively leading and motivating teams to achieve peak performance. Skilled in strategic planning, market analysis, and customer relationship management to capitalize on opportunities and optimize operational efficiency. Strong communicator with a passion for building lasting client partnerships and fostering a collaborative work environment. Ready to leverage expertise in sales and management to drive success in Mi Amour Eli.
Overview
10
10
years of professional experience
Work History
Hair Appointment Setter and Receptioist
Barclays Hair Design
02.2017 - 08.2018
- Handled assignments independently with good judgement and critical thinking skills.
- Compiled information from files and research to satisfy information requests.
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Collected cash and credit payments, processed transactions and updated relevant records.
- Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
Sales Manager
Kay Jewlers
12.2008 - 10.2015
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Associate of Science - Medical Administration
Charter College
Anchorage, AK01.2021
Gemology Certification -
Diamond Council of America
Nashville, TN07.2011
Diamondtology Certification - Study of Gemstones, With A Focus On Diamonds
Diamond Council of America
Nashville, TN01.2009
Cosmotology - Beauty Industry
Gene Juarez Academy North Seattle
Mountlake Terrace, WA05.1994
Skills
- Customer Complaint Resolution
- Closing Techniques
- Product Knowledge
- Sales Tracking
- Relationship Building
- Appointment Scheduling
- Sales expertise
- Performance Evaluations
- Sales Projections
- Staff Training and Development
- Client Base Retention
- Positive and upbeat
- Sales operation
- Sales Planning
- Goal Setting and Achievement
- Sales team training
- Sales Records Management
- Promotional sales events
- Goal Setting
- Client Relationship Management
Timeline
Hair Appointment Setter and Receptioist
Barclays Hair Design
02.2017 - 08.2018
Sales Manager
Kay Jewlers
12.2008 - 10.2015
Associate of Science - Medical Administration
Charter College
Gemology Certification -
Diamond Council of America
Diamondtology Certification - Study of Gemstones, With A Focus On Diamonds
Diamond Council of America
Cosmotology - Beauty Industry
Gene Juarez Academy North Seattle
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