Nicole Thomas
Mount Prospect,IL
Summary
Detail-oriented professional with a background in supporting individuals with disabilities. Known for effective communication and problem-solving skills, ensuring adherence to health protocols and fostering positive client relationships. Prepared to drive impactful advocacy in client care.
Overview
23
23
years of professional experience
Work History
Direct Support Professional
Avenues To Independence
Park Ridge, IL
04.2025 - Current
- Supported individuals with developmental disabilities in daily living activities to enhance independence and quality of life.
- Assisted clients in social interactions, promoting community engagement and relationship building.
- Documented client progress and behavior changes accurately to inform ongoing support strategies.
Direct Support Professional
Orchard Village
Skokie, IL
01.2004 - Current
- Monitored medication administration compliance, ensuring adherence to prescribed schedules and guidelines.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Advocated for clients' rights, supporting their voice in decision-making processes regarding their care plans.
- Maintained clean, safe, and well-organized patient environment.
Customer Account Specialist
C.H. Robinson
Chicago, IL
06.2018 - 10.2019
- Facilitated communication between customers and internal teams to ensure timely service delivery.
- Handled message intake and delivery workflows while recording information accurately.
- Scheduled trucker assignments by aligning workload with pickup and drop-off location details.
Education
High School Diploma -
Paul Robeson H.S.
Chicago, IL06-1993
Massage Therapy - Massage Therapy
Cortiva Instittute of Chicago
Chicago, IL10-2014
Skills
- Empathy and compassion
- Active Listener
- Problem Solver
- Medication Administration
- CPR/CPI Certificate
- Documentation
- First aid and safety
- Health and safety requirements
- Effective communication
- Client transportation
- Detail-oriented approach
Timeline
Direct Support Professional
Avenues To Independence
04.2025 - Current
Customer Account Specialist
C.H. Robinson
06.2018 - 10.2019
Direct Support Professional
Orchard Village
01.2004 - Current
Massage Therapy - Massage Therapy
Cortiva Instittute of Chicago
High School Diploma -
Paul Robeson H.S.