Hi, I’m
Nicole Tirado
Overview
19
years of professional experience
Work History
PlutoTV
Release Train Engineer - Lead Technical Program Manager
11.2023 - 10.2025
Job overview
- Directed a team of Technical Project Managers to achieve committed objectives while coordinating crossorganizational dependencies.
- Negotiated realistic timelines with senior product and engineering teams to secure backend service delivery.
- Adopted a servant leadership approach to identify avenues for the PMO, Product, and Engineering teams to enhance processes that foster healthier, more efficient practices within SAFe Agile and the entire SDLC.
Dexian for Paramount Global
Technical Program Manager - SCRUM Master
Job overview
- Led agile ceremonies including planning, reviews, retrospectives, backlog refinement, and mid-sprint planning while identifying areas for team improvement.
- Coached leads on effective methods that accelerated delivery.
- Facilitated cross-functional negotiations to address scope creep and reprioritize goals.
- Collaborated with TPMs to foster and maintain a positive and motivating work culture.
Razorfish
Associate Director, Agile Program Management
07.2021 - 04.2023
Job overview
- Acted as the primary liaison with stakeholders and internal development and creative teams to gather requirements, prioritize annual roadmaps, and plan bi-weekly sprints.
- Drove execution from product ideation to delivery and iterated post-launch based on insights from data and analytics teams.
- Presented team recommendations and analyses to senior leadership on a weekly basis.
- Oversaw business development by identifying new business opportunities, gathering client needs, and executing SOWs and internal staffing for project delivery.
- Mentored and coached Scrum Masters to support their professional development goals.
Southern Glazer's Wine and Spirits
SAFe SCRUM Master eCommerce
07.2019 - 07.2021
Job overview
- Collaborated with business owners to define target market personas, use cases, and solutions to meet client needs during and after the pandemic lockdown.
- Negotiated business value and collaborated with BAs to develop stories in Gherkin format.
- Facilitated the removal of blockers and impediments through SoS, PO sync, and collaboration with RTE and Program Managers.
- Led job sizing, assessing user stories and acceptance criteria.
- Facilitated Sprint Planning, Retrospectives, Inspect and Adapt, Community of Practice, and Scrum of Scrum ceremonies.
Brightline Trains - Self Employed
Senior Project Manager, eCommerce
02.2019 - 06.2019
Job overview
- Managed front-end, back-end, and middleware development along with QA teams to deliver web and mobile eCommerce integrations.
- Developed project scope and expedited delivery within budget constraints.
- Oversaw change management, release control, and QA processes while creating and maintaining essential project assets, including Gantt charts, burn down charts, and test case scenarios.
TeaRado Tech, Product Development
Managing Director
08.2016 - 02.2019
Job overview
- Guided Marketing, Strategy, and Engineering teams in developing a smart loose leaf tea tumbler using Design Thinking and Lean Six Sigma methodologies.
- Collected qualitative and quantitative data from target personas, partners, and the community to construct an MVP go-to-market strategy and product roadmap following CES 2019 launch.
- Enhanced corporate productivity internally via the Agile Wellness Program.
- Completed the Babson College Women Innovating Now Accelerator, Cohort II.
Rackspace, US East
Technical Project Manager | Developer Advocate
08.2015 - 07.2016
Job overview
- Spearheaded initiatives to support and sponsor Black Girls Code, Bronx Tech Meetup, and Lesbians Who Tech.
- Conceptualized and managed Hack the Block for MongoDB as a service, ObjectRocket.
Rackspace, US East
Technical Marketing Manager | Community Builder
07.2014 - 07.2015
Job overview
- Facilitated the NYC OpenStack Meetup, engaging approximately 200 attendees each month.
- Partnered with the Office of the CTO to drive the adoption of open source technologies.
Rackspace, UK
Technical Product Trainer | Brand Ambassador
07.2013 - 06.2014
Job overview
- Developed and delivered cloud workshop curricula across 10 cities in the UK.
- Engineered cloud solutions for potential and existing customers that expedited speed to market.
Rackspace, Texas
Business Development Consultant | Cloud Product Specialist
05.2011 - 06.2013
Job overview
Altria Group Inc
South Texas Territory Sales Manager
04.2009 - 04.2011
Job overview
Altria Group Inc
New York City Territory Sales Manager
04.2007 - 03.2009
Job overview
Timeline
Release Train Engineer - Lead Technical Program Manager
PlutoTV
11.2023 - 10.2025
Associate Director, Agile Program Management
Razorfish
07.2021 - 04.2023
SAFe SCRUM Master eCommerce
Southern Glazer's Wine and Spirits
07.2019 - 07.2021
Senior Project Manager, eCommerce
Brightline Trains - Self Employed
02.2019 - 06.2019
Managing Director
TeaRado Tech, Product Development
08.2016 - 02.2019
Technical Project Manager | Developer Advocate
Rackspace, US East
08.2015 - 07.2016
Technical Marketing Manager | Community Builder
Rackspace, US East
07.2014 - 07.2015
Technical Product Trainer | Brand Ambassador
Rackspace, UK
07.2013 - 06.2014
Business Development Consultant | Cloud Product Specialist
Rackspace, Texas
05.2011 - 06.2013
South Texas Territory Sales Manager
Altria Group Inc
04.2009 - 04.2011
New York City Territory Sales Manager
Altria Group Inc
04.2007 - 03.2009
Technical Program Manager - SCRUM Master
Dexian for Paramount Global