Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Nicole Torres

Yonkers,NY

Summary

Hardworking college student. Motivated, well organized, and an energetic work attitude. Good communication and conflict resolution skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Call Center Agent

UConn Technology Support Center
Storrs, CT
09.2022 - Current
  • Educated customers on technology systems, access to services, and account set ups.
  • Resolved concerns with technology issues or services with customers.

Babysitter

Family Members
2018 - Current
  • Assisted children with homework assignments and projects across different subjects.
  • Prepared healthy age-appropriate meals for children ages 1 to 8.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities and cleaning after meals.
  • Fostered close relationships with children and employers.
  • Established and maintained a safe environment for children.

Daycare Assistant

Children's Corner Learning Center
Scarsdale, NY
12.2022 - 08.2023
  • Taught children letters, manners, and how to share.
  • Encouraged good behavior using positive reinforcement.
  • Changed diapers and pullups for children who weren't potty trained.
  • Served and cleaned up to 2 meals a day for 14 children.

Sales Associate

Hallmark Gold Crown
Yonkers, NY
10.2019 - 01.2022
  • Replenished sales floor merchandise and organized shelves and tables for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a clean and welcoming store environment.
  • Greeted all entering customers each shift and assisted customers with their purchases.
  • Solicited customers to be apart of the rewards program.
  • Set up sales displays.
  • Operated cash register.

Hostess

Yard House
Yonkers, NY
05.2022 - 08.2022
  • Greeted and seated guests according to service workflow.
  • Organized reservations for large groups and met their needs according to preference.
  • Created personal dining experiences, answered questions, and offered information on menu items, beverages, and company policies.
  • Communicated with kitchen staff, serving staff, and customers to ensure guest experience was satisfactory.
  • Took takeout orders and packaged food in a timely manner for guests.

Education

High School Diploma -

Maria Regina Highschool
Scarsdale, NY
05.2021

Some College (No Degree) - Nursing

University of Connecticut
Storrs, CT

Skills

  • System Documentation
  • Customer Communications
  • Call Center Operations
  • Childcare

Certification

  • CPR certified

Affiliations

  • Member of Puerto Rican Student Association
  • Member of Red Cross Club
  • Member of UCurls
  • Received UConn Leadership scholarship

Timeline

Daycare Assistant

Children's Corner Learning Center
12.2022 - 08.2023

Call Center Agent

UConn Technology Support Center
09.2022 - Current

Hostess

Yard House
05.2022 - 08.2022

Sales Associate

Hallmark Gold Crown
10.2019 - 01.2022

Babysitter

Family Members
2018 - Current

High School Diploma -

Maria Regina Highschool

Some College (No Degree) - Nursing

University of Connecticut

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Nicole Torres