Nicole Torres
Yonkers,NY
Summary
Hardworking college student. Motivated, well organized, and an energetic work attitude. Good communication and conflict resolution skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Agent
UConn Technology Support Center
Storrs, CT
09.2022 - Current
- Educated customers on technology systems, access to services, and account set ups.
- Resolved concerns with technology issues or services with customers.
Babysitter
Family Members
2018 - Current
- Assisted children with homework assignments and projects across different subjects.
- Prepared healthy age-appropriate meals for children ages 1 to 8.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities and cleaning after meals.
- Fostered close relationships with children and employers.
- Established and maintained a safe environment for children.
Daycare Assistant
Children's Corner Learning Center
Scarsdale, NY
12.2022 - 08.2023
- Taught children letters, manners, and how to share.
- Encouraged good behavior using positive reinforcement.
- Changed diapers and pullups for children who weren't potty trained.
- Served and cleaned up to 2 meals a day for 14 children.
Sales Associate
Hallmark Gold Crown
Yonkers, NY
10.2019 - 01.2022
- Replenished sales floor merchandise and organized shelves and tables for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Maintained a clean and welcoming store environment.
- Greeted all entering customers each shift and assisted customers with their purchases.
- Solicited customers to be apart of the rewards program.
- Set up sales displays.
- Operated cash register.
Hostess
Yard House
Yonkers, NY
05.2022 - 08.2022
- Greeted and seated guests according to service workflow.
- Organized reservations for large groups and met their needs according to preference.
- Created personal dining experiences, answered questions, and offered information on menu items, beverages, and company policies.
- Communicated with kitchen staff, serving staff, and customers to ensure guest experience was satisfactory.
- Took takeout orders and packaged food in a timely manner for guests.
Education
High School Diploma -
Maria Regina Highschool
Scarsdale, NY05.2021
Some College (No Degree) - Nursing
University of Connecticut
Storrs, CTSkills
- System Documentation
- Customer Communications
- Call Center Operations
- Childcare
Certification
- CPR certified
Affiliations
- Member of Puerto Rican Student Association
- Member of Red Cross Club
- Member of UCurls
- Received UConn Leadership scholarship
Timeline
Daycare Assistant
Children's Corner Learning Center
12.2022 - 08.2023
Call Center Agent
UConn Technology Support Center
09.2022 - Current
Hostess
Yard House
05.2022 - 08.2022
Sales Associate
Hallmark Gold Crown
10.2019 - 01.2022
Babysitter
Family Members
2018 - Current
High School Diploma -
Maria Regina Highschool
Some College (No Degree) - Nursing
University of Connecticut