Nicole Torres
Honolulu,HI
Summary
Compassionate Registered Nurse Case Manager with expertise in patient education, clinical assessment, and case management. Committed to improving patient outcomes through individualized care plans and effective communication.
Overview
21
21
years of professional experience
1
1
Certification
1
1
CPR certified
Work History
Home Health Registered Nurse Case Manager
Kaiser Permanente
Honolulu
01.2019 - Current
- Coordinated comprehensive patient care plans to enhance health outcomes and ensure continuity of services.
- Assessed patient needs and developed individualized nursing interventions in collaboration with interdisciplinary teams.
- Monitored patient progress, adjusting care strategies to optimize recovery and compliance with treatment protocols.
- Educated patients and families on disease management, medication administration, and preventive health measures.
- Conducted regular home visits to evaluate living conditions and provide hands-on nursing support as needed.
- Managed case load effectively, prioritizing urgent cases while maintaining high standards of care for all patients.
- Mentored junior nurses, fostering professional development through guidance on best practices in home health nursing.
- Advocated for patient needs within healthcare system, facilitating access to resources and additional services as necessary.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Took samples to complete diagnostic and routine assessment tests.
- Facilitated smooth transitions between healthcare settings by coordinating services and maintaining open communication with patients, families, and providers.
- Supported family caregivers through education, resources, and emotional support during challenging times.
- Served as an advocate for patients'' rights, ensuring their needs were met while respecting their preferences and values.
- Maintained high-quality care standards by participating in ongoing professional development activities.
- Reduced hospital readmissions by providing thorough patient education and comprehensive discharge planning.
- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental needs to develop individualized care plans.
- Strengthened patient adherence to prescribed medications and treatments by providing clear instructions and addressing any concerns or barriers.
- Improved patient outcomes by implementing personalized care plans and closely monitoring progress.
- Streamlined documentation processes to ensure accuracy and timely completion of required paperwork.
- Developed strong relationships with primary care providers to facilitate seamless coordination of care for patients transitioning from hospital or rehabilitation settings back into the community setting.
- Enhanced patient satisfaction by establishing trust and rapport through empathetic communication and active listening.
- Utilized evidence-based practice guidelines when administering medications or performing treatments/procedures ensuring optimal safety and efficacy.
- Enhanced overall quality of life for patients suffering from chronic illnesses using a holistic approach that addressed physical, emotional, psychological, social wellbeing.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
- Collaborated with interdisciplinary team members for comprehensive patient assessments, resulting in tailored care strategies.
- Maximized staff efficiency by delegating tasks appropriately based on skill level and workload considerations.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Educated patients and families on disease processes, medications and treatments.
- Assisted patients with activities of daily living to promote independence.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Mentored junior nurses on advanced wound care techniques and assessment skills.
- Evaluated patients'' wounds and recommended appropriate treatments, expediting the healing process.
- Treated and carefully tended to vascular and diabetic ulcers.
- Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
- Implemented plans to prevent pressure ulcers and other wound developments.
- Reduced wound infection rates through strict adherence to aseptic protocols and proper wound dressing procedures.
- Educated patients and caregivers on proper at-home wound care, promoting self-management and reducing complications.
- Reduced wound care costs by evaluating and selecting cost-effective treatment options without compromising quality of care.
- Participated in interdisciplinary case conferences, offering expert wound care insights to inform comprehensive patient care plans.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Assessed patient wounds and developed individualized care plans based on best practices.
- Educated patients and families on wound care techniques and aftercare procedures.
Registered Nurse, Same Day Surgery
Kaiser Permanente
Honolulu, HI
10.2017 - 01.2019
- Administered pre-operative assessments and patient education to ensure readiness for same-day procedures.
- Collaborated with surgical teams to optimize patient flow and operational efficiency in the surgery unit.
- Monitored patients' vital signs post-surgery, promptly identifying and addressing any complications or concerns.
- Developed and implemented standardized care protocols that improved patient safety and recovery times.
- Coordinated discharge planning with multidisciplinary teams to facilitate smooth transitions for patients post-procedure.
- Educated patients on surgical processes, alleviating anxiety and fostering trust among patients and their families.
- Utilized critical thinking skills to assess patients'' conditions rapidly, responding effectively to urgent situations or complications that arose during surgery.
- Coordinated closely with anesthesia providers for seamless delivery of sedation medications throughout surgical procedures.
- Obtained informed consent from patients, ensuring that they fully understood the risks and benefits associated with their surgical procedures.
- Developed strong rapport with patients and their families, building trust and fostering a supportive environment for optimal patient recovery.
- Assisted surgeons during complex procedures, demonstrating strong clinical skills and sound judgment in high-pressure situations.
- Managed inventory of supplies within the Same Day Surgery unit, ensuring optimal resource allocation while minimizing waste.
- Reduced recovery time for patients through effective pain management and thorough discharge education.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Telemetry Registered Nurse
Kaiser Permanente
Honolulu
09.2007 - 10.2017
- Monitored vital signs and telemetry data to ensure patient safety and comfort.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Administered medications and treatments according to established protocols and physician orders.
- Educated patients and families on health conditions, treatment plans, and discharge procedures.
- Led quality improvement initiatives aimed at enhancing patient outcomes and safety standards.
- Streamlined communication processes among nursing staff for efficient patient handoffs.
- Decreased patient complications through diligent monitoring of vital signs, lab results, and other telemetry data.
- Enhanced patient care by accurately interpreting cardiac monitor readings and promptly reporting critical findings to healthcare team.
- Prevented life-threatening complications by quickly recognizing early warning signs of deterioration in critically ill patients under close observation.
- Administered prescribed medications safely and effectively while closely monitoring potential side effects or adverse reactions.
- Enhanced teamwork within the telemetry unit through active participation in daily huddles, shift handoffs, and collaborative problem-solving sessions.
- Maintained accurate and comprehensive electronic health records for all patients under care, facilitating seamless communication among healthcare team members and continuity of care across shifts.
- Ensured patient safety through vigilance in infection control practices, falls prevention strategies, and medication administration protocols.
- Administered heart and blood pressure medication to cardiac patients as prescribed by physicians.
- Optimized workflow efficiency within the unit by prioritizing tasks according to urgency and collaborating with fellow nurses during peak periods of activity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients with complex conditions.
- Mentored new nursing staff members by sharing expert knowledge on cardiac monitoring techniques, medication administration protocols, and evidence-based interventions for common conditions seen in telemetry units.
- Facilitated seamless transitions of care from ICU to telemetry unit by coordinating necessary equipment, resources, and personnel.
- Ensured smooth workflow by coordinating pre-and post-procedure activities for patients undergoing cardiac catheterization.
- Provided post-procedural care for patients, including monitoring vital signs, assessing pain management needs, and educating patients on discharge instructions.
- Safeguarded patient privacy rights by maintaining strict confidentiality of personal health information according to HIPAA regulations.
- Reduced patient anxiety, explaining procedures and post-care requirements in understandable manner.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Nurse
Altres Medical Staffing
Honolulu, HI
09.2005 - 09.2007
- Administered medications and monitored patient responses to treatments, ensuring safety and compliance with healthcare protocols.
- Assisted in developing individualized care plans based on patient assessments and medical histories.
- Maintained compliance with healthcare regulations and organizational policies during care delivery.
- Monitored patients'' vital signs and reported any abnormalities to the physician promptly, contributing to timely interventions.
- Administered medications accurately and safely, adhering to established protocols and guidelines.
- Served as an advocate for patient rights by addressing concerns regarding their care or treatment plan promptly.
- Collected samples for lab testing to diagnose conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Implemented infection control procedures, contributing to improved patient safety standards within the facility.
- Responded promptly to medical emergencies, utilizing critical thinking skills to stabilize patients effectively.
- Administered patient care by assessing vital signs and monitoring health status.
Medical Surgical Registered Nurse
Kaiser Permanente
Honolulu
10.2005 - 09.2006
- Administered medications and treatments per physician orders, ensuring patient safety and compliance with protocols.
- Monitored patient vital signs and reported changes to healthcare team, facilitating timely interventions.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for optimal patient outcomes.
- Educated patients and families on post-discharge care strategies, enhancing understanding of health management.
- Implemented infection control measures, effectively reducing hospital-acquired infections within the unit.
- Evaluated patient progress regularly, adjusting care plans as needed to meet evolving health needs.
- Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
- Educated patients and families on disease diagnosis, prognosis and post-operative care.
- Effectively managed time and prioritized tasks to ensure timely administration of medications, treatments, and procedures.
- Monitored and managed pain levels of post-surgical patients to reduce unnecessary opiate usage.
- Administered IV medications, monitoring and documenting patient responses to address complications.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Collaborated with interdisciplinary team members to facilitate comprehensive patient-centered care.
- Decreased medication errors by diligently following the five rights of medication administration and double-checking orders with pharmacy staff when necessary.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Monitored patient vital signs to perform thorough condition assessments.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
Education
Bachelor of Science - Nursing
University of Phoenix
Tempe, AZ12-2018
Associate Degree in Nursing -
Kapiolani Community College
Honolulu, HI05-2005
Skills
- Strong communication skills
- Team leadership qualities
- Patient education techniques
- Clinical assessment
- Compassionate patient care
- Negative pressure therapy
- Complex wound care
- Pressure ulcer management
- Wound prevention
- Pain management
- Risk identification
- Case management
- Medication and IV administration
- Basic life support
- Excellent communication
- Critical thinking
- Self motivation
Certification
- Certified Wound Ostomy Nurse, Kaiser Permanente - 2020
Timeline
Home Health Registered Nurse Case Manager
Kaiser Permanente
01.2019 - Current
Registered Nurse, Same Day Surgery
Kaiser Permanente
10.2017 - 01.2019
Telemetry Registered Nurse
Kaiser Permanente
09.2007 - 10.2017
Medical Surgical Registered Nurse
Kaiser Permanente
10.2005 - 09.2006
Registered Nurse
Altres Medical Staffing
09.2005 - 09.2007
Bachelor of Science - Nursing
University of Phoenix
Associate Degree in Nursing -
Kapiolani Community College