Nicole Toussaint

As a Franchise owner I:

• Managed daily operations and logistics for cleaning services, ensuring timely delivery of services.
• Trained and mentored new staff on best practices in cleaning protocols and customer service standards.
• Developed strategic partnerships with local businesses to expand client base and increase revenue opportunities.
• Implemented quality control measures to maintain high standards in cleanliness and client satisfaction ratings.
• Fostered strong relationships with clients, addressing concerns promptly to maintain long-term business partnerships.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

• Analyzed market trends and implemented initiatives to sustain an annual sales volume of $6 million.
• Supervised daily activities of 6 retail stores, optimizing team performance and engagement among 420 employees, with approximately 70 team members per store.
• Facilitated professional growth for a long-term team member, addressing challenges in punctuality and workplace conduct through structured improvement strategies.
• Supported team alignment across all locations by facilitating communication between key management roles. Coached team members to prioritize customer value and recognize the importance of customer loyalty. Promoted a culture of appreciation for customers, ensuring they feel valued even during challenging interactions.

• Analyzed market trends and implemented initiatives to sustain annual sales volume at $3 million.
• Successfully transitioned from General Manager to District Manager during an intensive three-month training initiative, showcasing commitment to professional growth.
• Achieved successful openings of 4 stores in Georgia, expanding Jamba Juice's market presence. Led comprehensive store opening initiatives and coordinated efforts of over 200 personnel.
• Developed service quality standards that provided a consistently satisfying customer experience thus placing #1 in region for customer service scores consistently for all locations.
• With Jamba Juice’s being new to the area, it was imperative to get active in the community and perform local marketing efforts. Built and maintained relationships with several clients, and corporate accounts including Emory University and Georgia State University who became repeat customers. Would also do events for Emory such as supplying smoothie tastings at Book Signings and other university events which continued to build brand awareness and increase sales.

• Sponsored local teams from the area schools and would then sell products at games and other local sporting events. One of the stores had a heavy veteran population, so did lots of work with the VA Center and other volunteer opportunities including Toys for Tots.
• Built incentives for the kids working at the locations. If they proved that they were maintaining good grades in school, they chose a prize which ranged from gift cards to movie tickets or a weekend day off. Also had sales incentives for Smoothie Boxes, specials, etc.

• Achieved high levels of guest satisfaction in VIP area during Super Bowl by effectively managing celebrity and public figure interactions. Delivered exceptional customer service and food and beverage operations, accommodating both planned and unexpected orders with efficiency.
• Streamlined communication between kitchen and event planners to optimize service execution during events.
• Orchestrated comprehensive logistics for large-scale events to ensure seamless setup, efficient service flow, and effective breakdown.
• Directed banquet staff to guarantee flawless event execution and outstanding guest satisfaction.
• Established and nurtured strategic relationships with suppliers to enhance product quality for event execution.

• Analyzed market trends and implemented initiatives to sustain annual sales volume at $5 million.
• Supervised a workforce of over 400 team members across three home units and two additional locations, ensuring effective team performance and support.
• Cultivated leadership skills in two crew members to enhance service management capabilities.
• Implemented inventory management systems, reducing waste and optimizing supply chain processes.
• Developed and executed strategic marketing initiatives to boost customer engagement and sales growth.
• Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.

• Won #1 Service Manager for the company. Was transferred to work at the highest volume location of the region due to success.
• Hired as server, promoted to bartender, bar manager, and Service Manager, and AGM.
• Managed service operations of 65 employees in training/development, as well as maintaining budgets P&L analysis, company compliances, etc.