Nicole Tovalin
Hurst,TX
Summary
Dynamic and results-driven professional with a strong background in customer service at Gloria's Latin Cuisine. Expert in efficient time management and complaint resolution, fostering positive relationships with guests. Proven ability to enhance dining experiences through effective communication and problem-solving skills, ensuring high levels of customer satisfaction.
Overview
3
3
years of professional experience
Work History
Waitress
Gloria's Latin Cuisine
Colleyville, TX
05.2023 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed positive relationships with regular customers through friendly conversation.
- Handled various payment methods including cards and cash.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Prepared checks, itemizing total meal costs and taxes.
Hostess
Mi Pueblo
North Richland Hills, TX
01.2022 - 08.2022
- Worked with 2 other hostess to plan and assign each server a section according to their abilities to be able to maintain a good dining flow
- Managed reservations for a 200-seat capacity dining room
- Communicated with guests and restaurant team members to ensure the highest quality of guest satisfaction
Statistics Tutor
Tarrant County College
Fort Worth, TX
01.2022 - 05.2022
- Tutor 5 students, going over concepts discussed in class, making sure they completely understood the concepts and were capable of doing the work by themselves
- Coordinated multiple schedules in order to provide services to students
Education
Bachelor of Business in Accounting - Accounting
The University of Texas At Arlington
Arlington, TX12-2027
Associate of Arts -
Tarrant County College
Hurst, TX05.2022
Skills
- Efficient Time Management
- Communication
- Critique Acceptance and Improvement
- Effective Team Collaboration
- Problem Solving
- Effective Stress Management
- Efficient Multitasking
- Needs-Based Selling
- Complaint resolution
- Active listening
- Customer service
Activities Leadership
- Collegiate Academy, Hurst, TX, 05/21, Volunteer, Collaborated with students and staff to carry out tasks efficiently, and kept internal information confidential., Committed time for the work accepting guidance and decisions of the volunteer coordinator., Participated in orientations, meetings, and trainings.
- La Sociedad Hispanica (LSH), Arlington, TX, 08/22 - 12/2024, Collaborated with LSH members to plan cultural events, participate in volunteering opportunities, explore future careers, and develop their skills in Spanish by tutoring in Spanish among members., Helped students embrace and appreciate Hispanic culture on campus., Persuaded students at the University of Texas at Arlington to become a part of La Sociedad Hispanica.
Languages
Spanish
Full Professional
Timeline
Waitress
Gloria's Latin Cuisine
05.2023 - Current
Hostess
Mi Pueblo
01.2022 - 08.2022
Statistics Tutor
Tarrant County College
01.2022 - 05.2022
Bachelor of Business in Accounting - Accounting
The University of Texas At Arlington
Associate of Arts -
Tarrant County College
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