Nicole Tranel
Antioch,TN
Summary
Customer focused office professional with excellent communication and collaborative skills. Proven problem solver and organized multi-tasker in fast paced work environments. Knowledgeable and dedicated customer service professional with extensive experience in customer facing roles. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for customer satisfaction and company success.
Overview
11
11
years of professional experience
Work History
Customer Service
Kirkland Financial
07.2022 - Current
- Answers inbound calls and resolves customer service inquiries
- Makes outbound calls to customers updates and documents the loan servicing system and sets up payments
- Manages pipeline of delinquent accounts, contacting customers, requesting information and creating repayment plans to bring accounts current
- Reviews, requests and updates insurance policies for accuracy and requests necessary changes
- Processes insurance policy payments
- Researches title issues, records property record documents and assists in projects with various departments.
Niche Product Specialist
The Federal Savings Bank
01.2022 - 05.2022
- Created policies and procedures for non-delegated investor, broker and niche mortgage products
- Managed projects revising existing policies and procedures for various loan processing functions and products
- Onboarded new investor products
- Mentored mortgage processors in submissions to non-delegated investors and escalations on loan level issues.
Underwriting Analyst
The Federal Savings Bank
02.2016 - 12.2021
- Request loan documentation from customers and follow up on requests via email and phone
- Responsible for communicating conditional approval and underwriting conditions to the customer and obtaining documentation for final underwriting approval
- Prepare and submit mortgage loans to underwriting for review
- Consistently high pipeline of up to 100 loans with monthly loan closings in the top tier of analysts.
Closing Analyst
The Federal Savings Bank
10.2015 - 02.2016
- Reviewed and prepared files for closing including reviewing insurance, title documents, compliance disclosures and funding conditions
- Prepared closing disclosures and cic disclosures
- Requested insurance updates, verifications of employment, payoffs and title updates.
MLO Sr. Loan Closer
Bank of America
03.2013 - 10.2015
- Setup and reviewed multiple mortgage loans simultaneously and in accordance with Bank policies and procedures
- Excellent customer service while coordinating closings with title companies, sales partners and borrowers to meet tight deadlines
- Worked routinely with highly complex documentation, product and property types including Conventional, MHA, VA, FHA, Co-Operatives, NY CEMA’s, trusts and New Construction refinance and purchase loans.
- Audited signed loan documentation for accuracy before completing the funding process.
Foreclosure Specialist/Attorney
Dovenmuehle Mortgage, Inc
06.2012 - 03.2013
- Timeline Liaison
- Monitor judicial and non-judicial foreclosure timelines in all states
- Manage LPS tasks, holds, issues and intercoms
- Experience working within FNMA, HUD and FHA guidelines
- Ability to review and resolve title, mobile home issues as well as probate and bankruptcy cases
- Respond to requests for information from interoffice departments and foreclosure attorneys.
Education
Masters of Architecture -
Arizona State University
2008
Bachelors of Science - Architectural Studies
University of Illinois
2006
Skills
- Computer skills
- Data Entry
- Microsoft Office Suite including Excel, Word, Powerpoint and Outlook
- Customer Account Management
Outdoor and travel enthusiast
On a weekend you can often find me out with my tiny camper, climbing mountains, kayaking or exploring a new area in the state. My vacations often consist of exotic locations and unique experiences and cultures which have flamed my desire to continue to learn and discover every day.
Timeline
Customer Service
Kirkland Financial
07.2022 - Current
Niche Product Specialist
The Federal Savings Bank
01.2022 - 05.2022
Underwriting Analyst
The Federal Savings Bank
02.2016 - 12.2021
Closing Analyst
The Federal Savings Bank
10.2015 - 02.2016
MLO Sr. Loan Closer
Bank of America
03.2013 - 10.2015
Foreclosure Specialist/Attorney
Dovenmuehle Mortgage, Inc
06.2012 - 03.2013
Masters of Architecture -
Arizona State University
Bachelors of Science - Architectural Studies
University of Illinois
Similar Profiles
ASHLEE StarkASHLEE Stark
Dental Assistant Extern at Kirkland Dental PartnersDental Assistant Extern at Kirkland Dental Partners
Taylor KieselTaylor Kiesel
Pet Store Associate at Denny's Pet World-Kirkland, WAPet Store Associate at Denny's Pet World-Kirkland, WA
Kimberly CollinsKimberly Collins
Consultant at The Kirkland GroupConsultant at The Kirkland Group
Henok AssefaHenok Assefa
Independent Contractor at ZtripIndependent Contractor at Ztrip
Tarris LewisTarris Lewis
Electrician at Bratten Electric IncElectrician at Bratten Electric Inc