Nicole Treadway
Mesa,AZ
Summary
Professional healthcare administrator with extensive experience in patient registration processes, data accuracy, and customer service. Strong focus on team collaboration, adapting to change, and delivering results. Skilled in patient data entry, insurance verification, and maintaining confidentiality, with excellent communication and problem-solving abilities. Highly reliable and prepared to contribute effectively to dynamic healthcare environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Registration Specialist
Village Medical
03.2023 - Current
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Healthcare Customer Service Representative
Aetna, a CVS Health Company
01.2022 - 03.2023
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Medical Front Office Manager
East Mesa Family Doctors
05.2018 - 01.2022
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations while facilitating information exchange when necessary.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
- Reduced wait times for patients by optimizing the check-in process and effectively managing patient flow.
- Increased revenue collection by diligently monitoring insurance claims and following up on outstanding balances.
- Managed complex patient interactions with empathy and professionalism, ensuring a positive experience during their visit.
- Streamlined appointment scheduling processes which resulted in fewer cancellations or missed appointments from patients.
- Improved office operations by automating client correspondence, record tracking and data communications.
Provider Support Specialist
MY DR NOW
06.2016 - 05.2018
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Front Office Receptionist
Horizon Health and Wellness
01.2012 - 06.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
Education
Health Care Administration
University of Phoenix
RemoteGED -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ03-2007
Skills
- HIPAA compliance
- Strong organization
- Insurance verification
- Patient scheduling
- Medical terminology proficiency
- Multitasking Abilities
- Excellent communication
- Reliability
- Medical documentation
- Self motivation
- Written communication
- Patient confidentiality
Certification
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Timeline
Patient Registration Specialist
Village Medical
03.2023 - Current
Healthcare Customer Service Representative
Aetna, a CVS Health Company
01.2022 - 03.2023
Medical Front Office Manager
East Mesa Family Doctors
05.2018 - 01.2022
Provider Support Specialist
MY DR NOW
06.2016 - 05.2018
Medical Front Office Receptionist
Horizon Health and Wellness
01.2012 - 06.2016
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Health Care Administration
University of Phoenix
GED -
Maricopa Community Colleges, Mesa Community College
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