Nicole Tucker
Key Account Manager
Summary
I strive to be a part of an organization that wants to be the best, because I personally, strive for nothing less. I seek out opportunities to help my peers improve in their roles and am willing to take on added responsibilities to meet team goals. I'm an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude.
Overview
6
6
years of professional experience
Work History
Key Account Manager
VVARDIS
09.2023 - Current
- Expanded key account base by identifying and cultivating new business opportunities in GA, NC, SC
- Strengthened client relationships through regular communication and effective problemsolving.
- Established strong rapport with clients by consistently exceeding their expectations.
- Built and maintained strong client relationships to drive business growth.
- Developed and delivered presentations to key customers to position products and services.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built relationships with customers and community to promote long term business growth.
Territory Sales Manager
Dentsply Sirona
06.2021 - 09.2023
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
- Increased sales revenue by developing and implementing strategic territory plans.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Provided exceptional support to existing customers, leading to increased repeat business and referrals.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
Registered Dental Hygienist
LifeSmiles of New Hope
05.2020 - 06.2021
- Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
- Contributed to practice growth by delivering excellent customer service, resulting in increased patient retention rates.
- Coordinated with dental insurance providers to verify coverage and obtain necessary pre-authorizations for patient treatments, streamlining the financial aspect of care delivery.
- Collaborated with dental team members to provide comprehensive care for patients, enhancing overall experience.
- Strengthened communication skills by presenting complex information in an understandable manner to diverse patient populations.
- Applied preventive materials such as fluoride varnishes or sealants to protect teeth from decay or sensitivity issues.
- Educated patients on oral hygiene and care to prevent future dental issues.
- Educated patients on proper oral hygiene and nutrition and provided instructions for brushing, flossing and other preventive care.
- Educated patients on proper oral hygiene techniques for optimal dental health and prevention of future issues.
- Assisted dentists in various procedures, ensuring efficient and successful treatment outcomes.
- Developed individualized treatment plans to address specific patient needs and concerns.
- Counseled patients on nutritional choices impacting their oral health while developing customized dietary recommendations based on individual needs.
Territory Sales Manager
Dynaflex
04.2019 - 04.2020
- Increased sales revenue by developing and implementing strategic territory plans.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Developed customized solutions based on client needs, resulting in increased customer satisfaction and loyalty.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Field Support Technician
DDS Lab, LLC
09.2018 - 04.2019
- Perform in-office training with iTero digital scanner on proper use and implementation to gain business
- Minimized customer complaints with timely resolution of reported issues, fostering positive relationships and trust among clientele.
- Assisted in the development of company-wide best practices for field support services, contributing to overall operational excellence.
- Contributed to business growth by identifying opportunities for upselling products and services during field visits.
- Aligned with customer needs by tailoring support methods and approaches to specific requirements, resulting in a more personalized service experience.
- Demonstrated adaptability by quickly learning new technologies and devices, enabling more effective problem-solving skills when addressing future challenges related to these innovations.
Education
Bachelor of Science - Dental Hygiene
Western Kentucky University
Bowling Green, KY 05.2001 -
EFDA Certification - Expanded Functions Dental Assisting
Academy of Dental Assisting
Louisville, KY 05.2001 -
Skills
Client acquisition and retention
Relationship building
Sales Quota Achievement
Territory Management
Account development
Customer rapport
Teamwork and Collaboration
Time management abilities
Territory Management
Accomplishments
- National Sales Meeting Speaker 2022 (Dentsply Sirona)
- Pilot program and beta testing committee (Dentsply Sirona)
- Team building organizer
- Buckhead Church Guest Services Volunteer
- Relay for Life Team Captain
- Alpha Delta Pi Sorority
Education Experience
- Western Kentucky University, 2012, Bachelor of Science, Dental Hygiene
- Academy of Dental Assisting, 2008, EDDA Certification
Timeline
Key Account Manager
VVARDIS
09.2023 - Current
Territory Sales Manager
Dentsply Sirona
06.2021 - 09.2023
Registered Dental Hygienist
LifeSmiles of New Hope
05.2020 - 06.2021
Territory Sales Manager
Dynaflex
04.2019 - 04.2020
Field Support Technician
DDS Lab, LLC
09.2018 - 04.2019
Bachelor of Science - Dental Hygiene
Western Kentucky University
05.2001 -
EFDA Certification - Expanded Functions Dental Assisting
Academy of Dental Assisting
05.2001 -