Nicole Tuminski
Wallington,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Owner/Operator
Max And Friends
11.2022 - Current
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Implemented effective financial management practices, improving cash flow and profitability.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Manager
Doggie Paradise
06.2022 - 11.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Auditing and implementing standard practices and procedures
- Audit and rewrite the employee handbook
- Bringing personnel files to state and federal compliance
Kennel Attendant
Hounds Town USA
09.2020 - 03.2021
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Manager
Tiger Schulmann's Mixed Martial Arts
08.2016 - 03.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched specialized classes thorough market research, leading to increased revenue growth.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established student priorities, maintained schedules and monitored performance.
- Improved marketing to attract new customers and promote business.
Corporate Account Manager
The Beverage Works Of NY
01.2008 - 04.2011
- Enhanced client satisfaction by consistently meeting and exceeding sales targets and providing exceptional customer service.
- Developed strong relationships with key clients, leading to increased revenue and repeat business.
- Managed a portfolio of corporate accounts, fostering long-term partnerships and promoting customer loyalty.
- Expanded market share by identifying new business opportunities and engaging in strategic negotiations with potential clients.
- Contributed to event marketing, sales and brand promotion.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met existing customers to review current services and expand sales opportunities.
Education
MBA - Business Administration
Walden University
Minneapolis, MN09.2016
Skills
- Sales Negotiation
- Operations Management
- Operations Oversight
- Budget Development
- Personnel Management
- Negotiation
- Dependable and Reliable
- Inventory Control
- Business Planning
- Attention to Detail
Timeline
Owner/Operator
Max And Friends
11.2022 - Current
Manager
Doggie Paradise
06.2022 - 11.2022
Kennel Attendant
Hounds Town USA
09.2020 - 03.2021
Manager
Tiger Schulmann's Mixed Martial Arts
08.2016 - 03.2020
Corporate Account Manager
The Beverage Works Of NY
01.2008 - 04.2011
MBA - Business Administration
Walden University
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