Nicole Turner

We are a John Deere Equipment dealer. Head sales professional for my jurisdiction. Inside and outside sales. Quick review of my dutys are continues contact with current and potential customers weather it be via email, phone, text, or in person atleast 10 per day. To help them make the correct decision on quality equipment that will work best for them and help their company grow. Writing multiple quotes daily, purchase order, invoices, and delivery receipts. Processed financed applications and made aware of current specials and incentives. Provided my customers with one on demos of equipment for proper use. Frequent sales and equipment training at John Deere University

• Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
• Assisted in administering nitrous oxide.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
• Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
• Prepared patient X-rays and images for review by dentist.
• Staged tray for procedures by arranging dental instruments and equipment.
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
• Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
• Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
• Resolved problems, improved operations and provided exceptional service.
• Participated in team-building activities to enhance working relationships.

Foresaw all duties and responsibilities to run a pawn shop. Team leader, manager, and pawn broker. I was responsible for hiring, training and firing. Did payroll weekly for all three pawn shops a total of 15+/- employees. Organized sales and advertising along with their social media platform and ebay sales. Pulled all pawns at the time of expiration and priced items for sale like gold & silver jewelry, coins, antiques, tools, game consoles, instruments, landscaping equipment and more.

• Accomplished multiple tasks within established timeframes.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Maintained professional, organized and safe environment for employees and patrons.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Developed and maintained relationships with customers and suppliers through account development.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Onboarded new employees with training and new hire documentation.
• Kept detailed records of daily progress to identify and correct areas needing improvement.

Worked alongside Dr. Chiu in office in general dentistry or in the operating room at homestead hospital to complete full oral treatment on special needs patients under general anesthesia. Dr. Chiu is also a Cornel in the army reserves, so he was away two weeks out of the year for training. I also helped in Endodontics, Oral surgery (iv-sedation), pediatrics, and some periodontics.

• Applied fluoride varnish and sealants.
• Assisted in coronal polishing.
• Assisted in administering nitrous oxide.
• Took 500 x-rays per week.
• Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
• Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings,, casts and impressions.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
• Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
• Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
• Prepared patient X-rays and images for review by dentist.
• Staged tray for procedures by arranging dental instruments and equipment.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
• Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
• Received and processed stock into inventory management system.
• Prepared variety of different written communications, reports and documents.
• Developed team communications and information for meetings.

This was my first real job through high school. Customer service representative & cashier, my job was to make sales, returns, cash checks etc. To for see every problem and direct it in the appropriate direction in which to achieve customer satisfaction.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered customer telephone calls promptly to avoid on-hold wait times
• Handled multiple customers in fast-paced retail setting in coordination with solid team of 3 customer service associates
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
• Increased efficiency and team productivity by promoting operational best practices
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Managed timely and effective replacement of damaged or missing products