NICOLE TURSI
Orlando,FL
Summary
Sales and operations expert skilled in fostering customer partnerships and driving sales growth. Leverages strong data analysis and problem-solving skills to enhance processes and resolve client issues. Committed to delivering exceptional service and supporting team effectiveness across various sectors, including healthcare and marketing.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Account Manager | Marketing
Hajoca
Orlando, Florida
08.2025 - 09.2026
- Supported sales growth in assigned regions by identifying cross-sell opportunities and promoting private-line products to meet customer needs.
- Conducted outbound calls to strengthen customer relationships and uncover potential sales opportunities.
- Processed and coordinated order entries, deliveries, and resolutions for order-related issues to enhance customer satisfaction.
- Resolve pricing concerns, manage material returns, and identify the right products for customer needs.
- Work closely with outside sales representatives, warehouse staff, and inside sales team members to support customer needs.
- Maintain working product knowledge to answer questions, solve problems, and provide effective solutions.
- Provided customer service to local contractors and business customers by phone and email.
Patient Access Specialist | Case Manager
AssistRx
09.2024 - 06.2025
- Facilitated access to medications for patients, healthcare providers, and pharmacies by identifying and addressing barriers.
- Informed patients about financial assistance and support options to enhance access to necessary medications.
- Processed enrollment forms, created patient accounts, and identified solutions to access barriers.
- Coordinated incoming and outgoing calls to deliver timely support to patients, providers, and pharmacies.
Event Security Specialist | Part-Time
City of Orlando
Orlando, FL
08.2023 - 10.2024
- Ensured safety and awareness of guests, performers, and event staff during city events and activities.
- Acquired training in event safety procedures, emergency response, and the Heimlich maneuver to enhance safety readiness.
- Selected a flexible part-time schedule to accommodate full-time job responsibilities.
- Choose a flexible part-time schedule to balance with full-time job commitments.
Consumer Specialist | Radiology Scheduler
AdventHealth Corporate
Orlando, FL
09.2023 - 06.2024
- Managed high-volume inbound calls and scheduled outpatient radiology appointments, ensuring timely access for pediatric and adult patients.
- Verified insurance coverage and patient information, maintaining accurate records to facilitate seamless patient care.
- Performed detailed data entry and delivered professional customer service, enhancing the scheduling experience for patients.
Pipeline Production Analyst
Digital Risk
Maitland, FL
01.2021 - 05.2023
- Used Microsoft Excel to filter, compile, and analyze data so production and project teams could effectively manage pipelines.
- Pulled and maintained daily reports, tracked production, and identified workflow impediments requiring corrective action.
- Facilitated daily organizational production goals, ensuring adherence to compliance requirements and smooth project execution.
- Worked directly with leadership on action plans and process improvements.
- Managed system tickets, tracked issues, maintained reporting, and conducted compliance audits to support project teams.
- Managed employee profiles and supported HR onboarding/offboarding in partnership with IT and system teams.
- Enhanced team engagement by fostering a productive, collaborative, and positive work environment.
Inside Account Manager
Staples
Maitland, FL
09.2017 - 01.2021
- Generated a $5 million increase in revenue through cross-sells, upsells, and customer education initiatives.
- Managed strategic engagement for 100 accounts via phone, email, in-person meetings, and Microsoft Teams business reviews to enhance client satisfaction and retention.
- Recognized as a Top Sales Performer for two quarters and consistently ranked in the top 5% of account managers.
- Implemented pricing and solution-selling strategies to foster long-term client relationships and drive revenue growth.
- Streamlined sales processes and improved tracking and reporting through Salesforce CRM; collaborated with procurement and facilities teams to optimize operations.
Retention Save Desk
Staples
Maitland, FL
10.2019 - 01.2020
- Developed and implemented targeted retention program for customers with declining purchasing activity, leading to improved customer engagement.
- Re-established customer relationships and identified reasons for reduced activity, formulating strategies that enhanced overall engagement.
- Program contributed approximately $5 million in recovered revenue during its inaugural year.
- Tracked customer KPIs and engagement activity, applying project-management practices to ensure effective monitoring.
Onboarding Specialist
Staples
Maitland, FL
09.2017 - 01.2019
- Facilitated strategic discussions and decision-making processes with clients and leadership to drive clarity and direction.
- Developed and delivered client presentations that highlighted results, gathered associate and manager feedback, and identified business gaps for improvement.
- Prepared accurate financial and operational information to support campaign execution.
- Managed reporting and bonus calculations, ensuring alignment with Print, Delivery, and Retail teams to support organizational goals.
Marketing Coordinator | Temporary
Envolve Pharmacy Solutions
08.2016 - 03.2017
- Assisted in program design and execution of rebranding initiatives, contributing to cohesive brand messaging.
- Delivered marketing and customer-service support, enhancing client satisfaction across multiple business lines.
- Cultivated client and employee relationships through effective issue resolution and professional communication.
- Created a focus group to improve communication between employees and management around shared goals and achievements.
Education
Florida Technical College
01-2008
Valencia Community College
01-1995
University High School
01-1994
Skills
- Account Strategy
- Sales Order Management
- Salesforce CRM
- Client engagement
- Client Upselling
- Regulatory Compliance
- Data analysis
- Multitasking
- Adaptability
- Interpersonal communication
- Written communication
- Customer relationship management
Additional competencies
Certification
Emotional Intelligence, FCRA Certification, Mortgage Loan Processor, Notary - Active, Miller-Heiman Professional Selling Skills Coaching, Peak Personnel
AREAS OF EXPERTISE
- Operations Support
- Business Development
- Account Management
- Customer Success
- Process Improvement
- Project Management Assistance
- Data & Reporting Analysis
- Call Center Retention
- Training
- Conflict Resolution
- Salesforce
- Building Partnerships
Timeline
Account Manager | Marketing
Hajoca
08.2025 - 09.2026
Patient Access Specialist | Case Manager
AssistRx
09.2024 - 06.2025
Consumer Specialist | Radiology Scheduler
AdventHealth Corporate
09.2023 - 06.2024
Event Security Specialist | Part-Time
City of Orlando
08.2023 - 10.2024
Pipeline Production Analyst
Digital Risk
01.2021 - 05.2023
Retention Save Desk
Staples
10.2019 - 01.2020
Inside Account Manager
Staples
09.2017 - 01.2021
Onboarding Specialist
Staples
09.2017 - 01.2019
Marketing Coordinator | Temporary
Envolve Pharmacy Solutions
08.2016 - 03.2017
Florida Technical College
Valencia Community College
University High School