Nicole Ugalde
Santa Ana,CA
Summary
I am a dedicated professional with over five years of experience fostering positive interactions in diverse roles such as customer service, administrative support, and kindergarten education. My passion for learning and development fuels my ability to adapt and contribute effectively to any team.
Overview
4
4
years of professional experience
Work History
Service Assistant
Jaguar Land Rover Newport Beach
Newport Beach, CA
10.2022 - Current
- Recommended initiatives to improve customer service standards and internal work procedures.
- Scheduled appointments and maintained calendar for 7-member team
- Composed memos, reports and quality assurance communications to professionally connect with customers or internal departments about service activities.
Account Manager
Fénix Consulting Firm
Orange
05.2022 - 10.2022
- Product knowledge
- Client acquisition and retention
- Goal setting and forecasting
- Closing sales
- Written and verbal communication
- Self-motivation
- Organization
- Time management
- Attention to detail.
Retail Sales Associate
Tilly's
Fullerton
12.2019 - 07.2020
- Determined needs and advised customers on purchases
- Used POS system to complete sales and process customer transactions
- Upheld company standards for brand and merchandise presentation
- Described product features and product-specific deals to customers
- Helped maintain clean, orderly work environment
- Handled cash and credit transactions, giving correct change and processing orders
Education
Associate Degree in Nursing - Nursing
Santiago Canyon College
Orange, CA01-2026
High School Diploma -
Fullerton Union High School
Skills
- Bilingual
- Conflict resolution
- Teamwork and leadership
- Efficiency
- Prioritization
- Communication
- Computer Literacy
- Relationship Building
- Adaptability
- Scheduling appointments
References
References available upon request.
Timeline
Service Assistant
Jaguar Land Rover Newport Beach
10.2022 - Current
Account Manager
Fénix Consulting Firm
05.2022 - 10.2022
Retail Sales Associate
Tilly's
12.2019 - 07.2020
Associate Degree in Nursing - Nursing
Santiago Canyon College
High School Diploma -
Fullerton Union High School
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