Nicole Untiedt
Chicago
Summary
Dynamic operations leader with a proven track record at Bonhomme Hospitality, excelling in P&L management and team development. Skilled in enhancing operational efficiency and fostering vendor relationships, I bring exceptional customer service and time management abilities to drive success in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Director of Operations
Bonhomme Hospitality
Chicago, Illinois
08.2026 - Current
- Facilitated P&L budgeting processes to align financial goals.
- Contributed to process improvement initiatives enhancing operational efficiency.
- Delivered human resources support to streamline employee management and engagement.
- Managed daily activities across multiple departments and overall workflow.
- Beatnik, West Town location.
- Beatnik, Lincoln Park location.
- Goodfunk, West Town location.
- Lolo y Lola.
General Manager
Beatnik West Town
Chicago, Illinois
03.2024 - 08.2026
- Managed daily operations to ensure seamless workflow
- Led team development initiatives to enhance skills and collaboration
- Executed payroll processing for employees to maintain timely compensation
General Manager
Beatnik on the River
Chicago, IL
03.2019 - 2024
- Oversaw daily operations to ensure smooth functioning of all departments
- Provided leadership through team development, fostering a collaborative work environment
- Managed payroll processing for staff, ensuring accurate and timely payments
Marketing Director
Sparrow
Chicago, IL
11.2015 - 2019
- Executed digital and print marketing initiatives, enhancing market awareness and brand recognition.
- Created and maintained all social media outlets and the website.
- Established vendor relationships to support successful grand opening.
- Coordinated event logistics, ensuring seamless execution of all details.
- Processed payroll for employees, ensuring accurate and timely compensation according to company policy.
Marketing Director/Assistant General Manager
The Footman Group
Chicago, IL
01.2014 - 01.2019
- Developed digital and print marketing content that increased revenue streams
- Created and maintained all social media outlets and the website.
- Organized community engagement events that strengthened local partnerships
- Coordinated hiring and training initiatives for over 30 individuals to build a skilled team
- Handled daily opening and closing financial functions.
- The Anthem
Bartender
The Fifty/50
Chicago, IL
01.2011 - 01.2014
- Crafted and served customized drinks to meet customer preferences
- Built strong customer relationships through attentive and responsive service
- Ensured cleanliness and safety of work area to promote a welcoming environment
Education
Bachelor of Science - Marketing
Northeastern Illinois University
Chicago, IL01-2009
Associate of Arts - Business
William Rainey Harper College
Palatine, IL01-2003
Skills
- P&L management
- Vendor relationship management
- Operational event management
- Team management
- Brand development
- Excellent customer service and sales skills
- Micros, Upserve, Aloha , Toast POS systems
- Resy and OpenTable proficient
- Proficient in Adobe Creative Suite, Microsoft Office, Canva
- Excellent time management skills
Timeline
Director of Operations
Bonhomme Hospitality
08.2026 - Current
General Manager
Beatnik West Town
03.2024 - 08.2026
General Manager
Beatnik on the River
03.2019 - 2024
Marketing Director
Sparrow
11.2015 - 2019
Marketing Director/Assistant General Manager
The Footman Group
01.2014 - 01.2019
Bartender
The Fifty/50
01.2011 - 01.2014
Bachelor of Science - Marketing
Northeastern Illinois University
Associate of Arts - Business
William Rainey Harper College