Nicole Valerga
Roseville,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
2005
2005
years of post-secondary education
Work History
Customer Service Representative Lead
Timberlake Cabinetry
Rancho Cordova, California
10.2016 - 05.2025
- Conducted team meetings to discuss customer service performance metrics, best practices, and any areas of improvement.
- Trained new employees on company policies and customer service protocols.
- Developed training materials to enhance staff knowledge and skills.
- Collaborated with sales team to resolve product-related issues effectively
- Scheduled technicians for warranty and active service work.
- Processed cabinet orders
- Answered customer calls and emails
Membership Associate/Membership Coordinator
Sam’s Club
Citrus Heights, California
03.2008 - 04.2016
- Member Services- created memberships, processed credit card applications, training of new employees.
- Membership Coordinator- door to door sales for membership as well as coordinating events such as Chamber of Commerce mixers.
Education
Foothill High School
Sacramento, CASkills
- Customer relationship management
- Teamwork and collaboration
- Data entry
- Scheduling
- Excellent communication skills
- Follow up and follow through
- Positive attitude
References
References available upon request.
Timeline
Customer Service Representative Lead
Timberlake Cabinetry
10.2016 - 05.2025
Membership Associate/Membership Coordinator
Sam’s Club
03.2008 - 04.2016
Foothill High School