I have a personal interest in rare and exotic aroids, converting my extra room into a tropical greenhouse, keeping my plants in a semihydroponics system In the same room I also house different species of reptiles I'd like to advance my CAD skills so that I can create parts to be 3D printed and used for these plants and reptile terrariums Eventually I'd like to expand by creating products for other people, making certain objects easier to obtain and customize depending on specific needs
Nicole Vance
San Marcos,CA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Helps develope efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution.
Overview
11
11
years of professional experience
Work History
Hospitality Manager, Server
Union Kitchen & Tap
11.2019 - Current
- Perform yearly reviews assessing each employee's performance and develop improvement plans
- Increase customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices
- Reconcile daily sales transactions to balance and log day-to-day revenue with Aloha & Toast
- Apply performance data to evaluate and improve operations, target current business conditions and forecast needs
- Set and manage schedules to give proper coverage to required areas and meet customer service demands
Hospitality Manager
Backyard Kitchen and Tap
06.2018 - 11.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Prepared and recommended long-range plans for development of 35 employees in 3 different departments
- Cross-trained existing employees in order to maximize team performance
Supervisor, Corporate Trainer, Bartender
Pacific Beach Alehouse
11.2013 - 06.2018
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Education
Associates of Applied Science - Mechanical Drafting
Palomar Community College
San Marcos, CA06.2025
Associates of Applied Science - Computer Programming
Palomar Community College
San Marcos, CA06.2023
Skills
- Staff training and development
- Department organization
- Task delegation
- Strategic planning
- Cross-functional teamwork
- Performance management
- Managing operations and efficiency
- Problem-solving aptitude
Interests
Timeline
Hospitality Manager, Server
Union Kitchen & Tap
11.2019 - Current
Hospitality Manager
Backyard Kitchen and Tap
06.2018 - 11.2019
Supervisor, Corporate Trainer, Bartender
Pacific Beach Alehouse
11.2013 - 06.2018
Associates of Applied Science - Computer Programming
Palomar Community College
Associates of Applied Science - Mechanical Drafting
Palomar Community College
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