Nicole Vega
Rochester,NY
Summary
Dynamic Payroll & HR Specialist with extensive experience at General Code, adept in payroll administration and benefits management. Proven track record in enhancing data accuracy and streamlining processes. Strong problem-solving skills combined with exceptional attention to detail ensure compliance and efficiency in HR functions. Proficient in Paylocity and Microsoft Excel.
Overview
16
16
years of professional experience
Work History
Payroll & HR Specialist
General Code
Rochester, NY
09.2022 - Current
- Responsible for processing payroll bi-weekly
- Submits payroll electronically through Paylocity
- Updates payroll control spreadsheets
- 401K audit monthly
- Benefit billing compared to payroll deductions
- Month end tasks
- Monthly Commissions reports
- Breakdown down of benefit bills monthly via different vendors
- Enrolling, Terminating & adjusting employees as needed in various benefit portals
- Daily Cash receipt deposits
- HR and finance tasks as needed
Customer Service Representative (Remote)
Robert Half Associates
Rochester, NY
12.2020 - 10.2024
- Responsible for taking inbound calls to assist Medicaid eligible Enrollee & Providers with Coordinating medical transportations
- Worked in a fast-paced environment
- Answered questions regarding forms needed for Medicaid transportation
- Answered phone lines for inquiries and appointment scheduling relating to COVID testing
- Answering general COVID-19 questions etc
Financial Case Manager
Rochester Regional Health
Rochester, NY
04.2020 - 09.2022
- Responsible for timely and accurate documentation for Insurance Enrollment Database
- Including the status of an application and documenting progress through completion
- Assesses the patient’s financial situation and works with various disciplines within the Health System including gathering information for potential Guardianships to ensure timely payments to the company
- Assist and facilitate in obtaining necessary Medicaid or other health program eligibility documents
- Monitor status of pending applications
- Identifies barriers taking corrective action
- Submits status reports
- Coordinates and compiles statistics for internal and external reporting
- Performs other duties as assigned
- Explains necessary forms and obtains signatures from patient/guarantor
- Collects co-pays etc
Accounts Receivable Specialist II
Jewish Home of Rochester
Rochester, NY
05.2015 - 11.2019
- Manages the billing for all Private Pay residents including but not limited to the timely production of monthly statements and management of the aging maintaining established accounts receivable goals
- Mailing out letters to patients on past due accounts
- Making phone calls to patients whose accounts are up for collection agency
- Managing the process for submitting delinquent accounts to collections and attorney referrals
- Accurate data entry correction/adjustments as needed
Billing Specialist
Rochester Gyn & Ob Associates
Rochester, NY
07.2013 - 05.2015
- Daily collections of patients past due accounts
- Performs billing follow-up procedures as assigned
- Research and respond to internal & external inquiries in a professional timely manner
- Mailing out letters to patients on past due accounts
- Making phone calls to patients whose accounts are up for collection agency
- Provide backup coverage with check out as needed
- Responsible for accurate data entry correction/adjustments as needed
- Performs other duties as assigned by supervisor
- Explains necessary forms and obtains signatures from patient/guarantor, collects co-pays etc
Teller
Partners Federal Credit Union (Walt Disney World)
Orlando, FL
07.2010 - 06.2013
- Process various money transactions when members make deposits write checks or withdraw from their accounts
- Cash payroll checks receive loan payments and issue traveler's checks
- Providing customer service for credit union members regarding their accounts
- Enter daily transactions at each member request
Office Manager/ Claims Processor
Threshold Center
Rochester, NY
01.2009 - 01.2010
- Enter patients charges daily
- Manually process deductibles, co-pays, insurance provider reimbursements, etc
- Work any denials received
- Provides prompt customer service to members, providers, billing departments and other insurance companies regarding claims
- Resolves problems resulting from claim adjudication & customer service phone calls
- Research claim overpayments & requests funds
- Efficiently & accurately gathers and inputs patient/guarantor demographic and financial information
- Contacts appropriate payers to obtain benefits, authorizations
- Explains necessary forms and obtains signatures from patient/guarantor, collects co-pays, etc
- Prepared payroll, controlling correspondence, designing filing systems, reviewing, & approving supply requisitions, and assigning and monitoring clerical functions
Education
Everest Institute - Business Administration
Everest Institute
07.2005
Associates Degree - Accounting
Everest Institute
05.2005
Skills
- Payroll administration
- MS Word
- PowerPoint
- Microsoft Excel Proficiency
- Email Management
- Teams
- Proficient in Medent Application
- Medical Manager
- ICD-10 Proficiency
- IDX System Knowledge
- PCC
- EPIC
- Oracle
- Paylocity
- Great Plains
- Adobe
- CIP
- CRM Software Proficiency
- Data entry accuracy
- Customer service
- Problem solving
- Attention to detail
- Financial reporting
- Time management
- HR compliance
- Conflict resolution
- Effective communication
- Payroll and benefits administration
- Wages and salary
- Benefits administration
- Compensation and benefits
Career Focus
Accounting Professional
Timeline
Payroll & HR Specialist
General Code
09.2022 - Current
Customer Service Representative (Remote)
Robert Half Associates
12.2020 - 10.2024
Financial Case Manager
Rochester Regional Health
04.2020 - 09.2022
Accounts Receivable Specialist II
Jewish Home of Rochester
05.2015 - 11.2019
Billing Specialist
Rochester Gyn & Ob Associates
07.2013 - 05.2015
Teller
Partners Federal Credit Union (Walt Disney World)
07.2010 - 06.2013
Office Manager/ Claims Processor
Threshold Center
01.2009 - 01.2010
Everest Institute - Business Administration
Everest Institute
Associates Degree - Accounting
Everest Institute
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