Nicole Vega
Kissimmee,FL
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Ron Jon Surf Shop Of Fla
Kissimmee, FL
11.2023 - Current
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained a safe working environment by enforcing safety regulations.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Assistant Store Manager
Express Clothing
Memphis, FL
02.2021 - 11.2023
- Trained new employees on store policies, procedures and customer service standards.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided training to new employees on company policies and procedures.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Supervised cash handling processes to ensure accuracy of transactions.
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL06-2014
Skills
- Inventory management
- Sales analysis
- Employee training
- Customer service
- Visual merchandising
- Staff scheduling
- Cash handling
- Operational efficiency
- Team leadership
- Pricing and markdowns
- Retail operations
- Team building
- Conflict resolution
- Safety procedures
- Written communication
- Teamwork and collaboration
- Time management
- Attention to detail
- Safety regulations
- Shift scheduling
- Store opening and closing
- Performance evaluations
- Transaction processing
- Mentoring and coaching
- Employee scheduling
- Cash auditing
- Goals and performance
- Process improvements
Custom
Through out my school years I helped under privileged kids with tutoring, as well as had classes from middle school to high school helping children with disabilities. As a person the experience made me grow much faster than others, showing me that life is short and to live it to the best of your capability. When you can, extend a hand and help anywhere you're applicable. Even if it may be a small gesture to you, it may make a change to someone else in their life. I continue to strive in making a commitment to be a helpful hand and make someones day.
Timeline
Assistant Store Manager
Ron Jon Surf Shop Of Fla
11.2023 - Current
Assistant Store Manager
Express Clothing
02.2021 - 11.2023
High School Diploma -
Coral Glades High School
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