Nicole Ventura
Summary
Detail-oriented professional with cross-functional customer service, healthcare, and management experience. Able to provide timely and accurate data to ensure that employers have paperwork for services provided and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Center Operations Director
Concentra Urgent Care
Auburn Hills
06.2022 - Current
- Implement quality assurance protocols to enhance patient care standards.
- Streamlined workflow processes, enhancing operational efficiency.
- Oversee daily operations tasks
- Managed inbound and outbound calls, including patient reminder calls, to ensure effective communication.
- Schedule and reschedule patients, along with scheduling immigration physicals
- Assist with ordering and employee schedules
Final Document Intake
United Wholesale Mortgage
Pontiac
03.2021 - 06.2022
- Answered inbound calls, placed outbound calls, and collaborated with brokers to finalize loan costs, ensuring accurate loan processing.
- Verified and updated client demographics, reviewed invoices for errors, and scanned documents into system to maintain data integrity.
- Documented interactions and maintained confidentiality of sensitive information, safeguarding client trust.
Customer Service Representative – Call Center
Community Choice Financial
Pontiac
02.2019 - 02.2021
- Answered inbound calls, verified and updated financial information, scheduled appointments for tax services to ensure client satisfaction.
- Placed outbound calls, processed loan applications, upsold products and services to enhance customer engagement and drive revenue.
- Utilized loan underwriting software and documented customer interactions.
- Achieved personal and company goals and metrics, contributing to overall team performance.
Retail Cashier / Customer Service Associate
Meijer of Auburn Hills
Auburn Hills
03.2016 - 12.2018
- Trained new employees on customer service standards, enrolled customers in rewards program, and processed Western Union transactions efficiently.
- Operated cash register, accepted payments, processed returns, issued refunds, and ensured accurate register balancing at end of shift.
- Trained new employees, helped customers enroll in rewards program, and processed Western Union transactions.
- Assisted customers in locating inventory and promptly resolved issues with a focus on customer satisfaction.
Caregiver
Chamberlain House, Inc.
Pontiac
01.2016 - 03.2016
- Assisted with activities of daily living – personal hygiene, mobility, and feeding.
- Performed light housekeeping, administered medication reminders, and provided compassionate companionship to enhance patient well-being.
- Recorded activities and changes in condition to ensure accurate communication and continuity of care.
- Safeguarded patient information to uphold trust and comply with privacy regulations.
Housekeeper
Crown Plaza of Auburn Hills
Auburn Hills
10.2012 - 03.2016
- Maintained cleanliness of guest rooms while adhering to hotel standards.
- Organized and prioritized tasks to ensure timely completion of housekeeping duties.
- Resolved guest complaints and inquiries while maintaining confidentiality and security of guest rooms.
- Assisted in preparing the hotel for audits at the supervisor's request, demonstrating strong attention to detail.
- Conducted inventory of supplies, communicated needs, and completed checklist to track resource availability.
Night Manager
McDonald’s
Lincoln Park
06.2013 - 07.2015
- Received promotion from Crew Member to Night Manager.
- Supervised 3+ crew members, balanced registers, and entered nightly production into computer system.
- Created schedules to optimize crew member shifts and maintained effective working relationships.
- Executed food production and served customers at cash register, ensuring efficient service.
- Upsold products, enhancing customer experience and contributing to sales growth.
- Obtained ServSafe certification to ensure compliance with health regulations.
Hostess / Customer Service
Red Lobster
Waterford
09.2011 - 08.2012
- Created welcoming atmosphere for guests through attentive service and engagement.
- Managed inbound calls, scheduled reservations, and escorted guests to tables to ensure smooth guest experience.
- Presented specials and promotions and assisted servers with various tasks.
- Ensured a sanitary environment to promote health and safety standards.
Education
Associate of Applied Science - Healthcare Administration
Oakland Community College
Bloomfield Hills, MI 06.2024 - 06.2026
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL 08.2020 - 06.2021
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL 04.2020 - 01.2021
Skills
- Healthcare Administration
- Revenue Cycle Management
- Revenue Management
- Financial Oversight
- Operational Management
- Clinical Operations
- Patient Eligibility Verification
- Appointment Coordination
- Payment Processing
- Health Information Systems
- Data Management
- HIPAA Compliance
- Bilingual (Spanish)
Volunteer Experience
Facebook Study Group Leader, Ultimate Medical Academy, Motivate students to succeed, provide assistance with questions, and remain accountable for checking page frequently.
High Academic Honors
- High Academic Honors Recognition
- Dean's List
- Member of the Alpha Beta Kappa Honors Society
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Associate of Applied Science - Healthcare Administration
Oakland Community College
06.2024 - 06.2026
Assistant Center Operations Director
Concentra Urgent Care
06.2022 - Current
Final Document Intake
United Wholesale Mortgage
03.2021 - 06.2022
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
08.2020 - 06.2021
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
04.2020 - 01.2021
Customer Service Representative – Call Center
Community Choice Financial
02.2019 - 02.2021
Retail Cashier / Customer Service Associate
Meijer of Auburn Hills
03.2016 - 12.2018
Caregiver
Chamberlain House, Inc.
01.2016 - 03.2016
Night Manager
McDonald’s
06.2013 - 07.2015
Housekeeper
Crown Plaza of Auburn Hills
10.2012 - 03.2016
Hostess / Customer Service
Red Lobster
09.2011 - 08.2012