Jennifer Pascavage
Royersford,PA
Summary
Confident and adaptable team leader in assisting organizations to grow through team culture and dynamics, while creating an excellent client experience. Proficient in identifying opportunities for operational efficiency through process driven training, team inspiration, servant leadership, and streamlining communication. Increasing sales and revenue through adhering to company standards and forming long-term client-based relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Center Operations Director
WORKNET / Concentra
King of Prussia, PA
01.2014 - Current
- Employee Relations: Human resources, training and mentoring staff/colleagues, on boarding, coaching, corrective action, scheduling, payroll
- Operations: Overseeing two Occupational Medicine practices with direct supervision of fifteen employees, working alongside six providers and two sales managers
- Acting as a covering manager for several offices when needed
- Creating policies and procedures, implementing processes, creating workflows, processing invoices
- Business Development: Interacting with new/current clients
- Financial: Assisting in the budgeting process, reviewing monthly metrics, vendor negotiations
- Clinical: Manual audiometric testing, pulmonary function testing, administering vaccines, venipuncture, triage, physical capability testing, respiratory fit testing, drug and alcohol testing
- Receptionist: Answering heavy-multiline phones, patient check in/out processes.
Education
Associates in Healthcare Management -
Montgomery County Community College
Skills
- Operations Management
- Healthcare Administration
- Business Development
- Human Resources Management
- Employee Development
- Team Leadership
Certification
- CAOHC - Council for Accreditation in Occupational Hearing Conservation
- NIOSH - National Institute for Occupational Safety and Health
- Urine Drug Screen Collector
- Breath Alcohol Technician
Timeline
Center Operations Director
WORKNET / Concentra
01.2014 - Current
Associates in Healthcare Management -
Montgomery County Community College