Karina Macias
Sparks
Summary
Results-driven healthcare leader with 8 years of experience in clinical operations, workflow optimization, and staff leadership. Proven track record of transforming underperforming clinics, increasing patient volume, improving revenue, and enhancing patient satisfaction. Strong analytical and problem-solving skills, bilingual in Spanish, and committed to driving efficiency and exceptional patient care. Recognized for fostering a positive workplace culture and boosting team morale, leading to higher staff engagement and improved performance.
Overview
8
8
years of professional experience
Work History
Center Operations Director
Concentra
Sparks, NV
11.2021 - Current
- Improved patient satisfaction scores from 40% to 74% by implementing staff training and process enhancements
- Reduced average patient wait times by 12 minutes, ensuring a more efficient and positive experience
- Enhanced office morale by fostering a collaborative environment, recognizing staff achievements, and implementing team engagement initiatives
- Managed KPIs, financial performance, and staff productivity to consistently meet or exceed quarterly goals
- Led a diverse team, overseeing staffing, scheduling, and training to maintain seamless clinic operations
- Oversaw daily center activities, delegating tasks as necessary to ensure smooth workflow and meet deadlines.
- Enhanced center efficiency by implementing streamlined processes and procedures.
Assistant Center Operations Director
Concentra
Sparks, NV
01.2020 - 11.2021
- Assisted in managing clinic operations, ensuring compliance with regulatory and company standards
- Supported workflow enhancements that laid the foundation for patient volume and revenue growth
- Continued performing medical assistant duties while taking on additional leadership responsibilities
- Managed inventory and supply ordering, reducing costs and preventing shortages
- Provided mentorship and training to new medical assistants, improving overall team performance
- Assisted physicians with stress tests, sutures, and physicals while handling patient intake and assessments
Lead Medical Assistant
Concentra
Sparks, NV
06.2017 - 01.2020
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
No Degree - Medical Assistant
Milan Institute
Sparks, NV06-2017
High School Diploma -
South Tahoe High School
06-2010
Skills
- KPI management
- Time management
- Inventory management
- Quality improvement
- Operational efficiency
- Problem-solving
- Attention to detail
- Multitasking
- Team collaboration
- Adaptability and flexibility
Timeline
Center Operations Director
Concentra
11.2021 - Current
Assistant Center Operations Director
Concentra
01.2020 - 11.2021
Lead Medical Assistant
Concentra
06.2017 - 01.2020
No Degree - Medical Assistant
Milan Institute
High School Diploma -
South Tahoe High School
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