Teri Maag
Pasadena,TX
Summary
Passionate and dedicated professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty with an adept understanding in safety and guidelines.
Overview
9
9
years of professional experience
Work History
Center Operations Director
Concentra Urgent Care
10.2021 - Current
- Developed high-performing team by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Work closely continuously with organizational area leadership and area to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Manage budgets continuously and effectively to ensure optimal use of resources while maintaining financial stability.
- Maintain high level of patient and client satisfaction with the use of de-escalation techniques for conflict resolution.
- Cultivated and maintain a positive work environment that fosters employee engagement, increasing retention rates, and boosted overall team morale.
Operations Manager, Customer Experience
Occucare International
11.2019 - 10.2021
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Occupational Health Director
St Vincent Charity Hospital
01.2015 - 11.2019
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Nursing Administration
San Jacinto College District
Pasadena, TXHigh School Diploma -
Deer Park High School
Deer Park, TX04.1988
Skills
- Strategic Planning
- Excellent Verbal and written communication
- People Management
- Operations Management
- CPR certified
- NIOSH and CAHOC certified
- High energy and excellent interpersonal skills
Timeline
Center Operations Director
Concentra Urgent Care
10.2021 - Current
Operations Manager, Customer Experience
Occucare International
11.2019 - 10.2021
Occupational Health Director
St Vincent Charity Hospital
01.2015 - 11.2019
Nursing Administration
San Jacinto College District
High School Diploma -
Deer Park High School
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