Keyla Rivera
Lancaster,PA
Summary
Strong leader and problem-solver dedicated in promoting organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Center Operations Director
Concentra Medical Center
12.2022 - Current
- Streamline operational workflows, enhancing patient care delivery and reducing wait times.
- Guide staff through coaching initiatives.
- Oversee day-to-day operations in clinic.
- Developed relationships with local employers.
- Monitor center metrics, ensuring KPI’s are met.
- Clinical inventory supply ordering
- Scheduling staff for appropriate center coverage
Lead Patient Service Specialist
Work Net Occupational Medicine
04.2017 - 12.2022
- Manage schedule for 4 medical providers
- Greeting and checking in/checking out 80-100 patients everyday
- Manage workers comp claims
- Legal medical records requests
- Appointment scheduling
- Collect demographic information
- Certified drug screen collector/breath alcohol technician
- Rooming patients and taking vitals
- Administering audiograms, vision exams, and lift assessments.
- DOT compliance.
- Manage productivity levels.
Front Office Assistant
MedExpress Urgent Care
10.2015 - 09.2017
- Check/Check out patients.
- Collect patient demographic information.
- Verify eligibility of insurance.
- Scan and upload medical records into patient accounts.
- Collect copays.
Customer Service Representative
BB&T
01.2017 - 03.2017
- Handle general account inquiries.
- Review overdraft fee maintenance.
- Deliver a perfect client experience.
Education
High School Diploma -
John Piersol McCaskey High School
Skills
- Microsoft Word/Excel
- Workers' Compensation
- Medical Records
- Office Administration
- Insurance Verification
- Medical Scheduling
Certification
- CPR
- NIOSH
- Drug Screen/Breath Alcohol Technician
- Bilingual
Timeline
Assistant Center Operations Director
Concentra Medical Center
12.2022 - Current
Lead Patient Service Specialist
Work Net Occupational Medicine
04.2017 - 12.2022
Customer Service Representative
BB&T
01.2017 - 03.2017
Front Office Assistant
MedExpress Urgent Care
10.2015 - 09.2017
High School Diploma -
John Piersol McCaskey High School