Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Veras

New York

Summary

Detail-oriented and result driven professional with 5.5+ years of experience in customer service, conflict resolution, and customer communications. Proven ability to lead teams, drive sales performance, and enhance customer experience. Aiming to leverage my skills to successfully fill the Customer Service role at your company.

Overview

9
9
years of professional experience

Work History

Lead Teacher

Luminous Child Care Daycare
12.2024 - Current
  • Designed and implemented age-appropriate lesson plans aligned with development milestones and state early learning standards
  • Established a positive, inclusive, and nurturing classroom culture for children
  • Service and support assistant teachers and aides to assure consistent and effective classroom management
  • Communicate regularly with parents/guardians about children's progress development and at-home learning

Assistant Teacher

Luminous Child Care Daycare
07.2022 - 12.2024
  • Helped with keeping record of attendance of children
  • Help with daily transition of daily routines and create lesson plan
  • Engage children in daily learning activities
  • Maintain the cleanliness of classroom and after each learning activity
  • Diaper change and feeding

Sales Lead Keyholder

FiveBelow
11.2020 - 06.2022
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Team Member

Pinkberry
09.2018 - 02.2020
  • Maintain sanitation, health, and safety standards in work areas.
  • Verify that prepared food meets requirements for quality and quantity.
  • Take food and drink orders and receive payment from customers.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Associate

General Vision
10.2017 - 07.2018
  • Provided firsthand customer service for people looking for specific types of lenses.
  • Verify that finished lenses are ground to specifications.
  • Prepare work orders and instructions for grinding lenses and fabricating eyeglasses.
  • Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.
  • Order and purchase frames and lenses.

Event planner

Dreamyard Preparatory School
09.2016 - 06.2017
  • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
  • Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
  • Confer with staff at a chosen event site to coordinate details.

Education

Empire Beauty School
New York, NY
08.2019

Skills

  • Bilingual
  • Team leadership
  • Conflict resolution
  • Multi-tasking high energy environments
  • Strong communication skills
  • Upselling strategies

Timeline

Lead Teacher

Luminous Child Care Daycare
12.2024 - Current

Assistant Teacher

Luminous Child Care Daycare
07.2022 - 12.2024

Sales Lead Keyholder

FiveBelow
11.2020 - 06.2022

Team Member

Pinkberry
09.2018 - 02.2020

Associate

General Vision
10.2017 - 07.2018

Event planner

Dreamyard Preparatory School
09.2016 - 06.2017

Empire Beauty School

Similar Profiles

CREATE PROFILE