Nicole Verbrugge
Newbury Park,CA
Summary
Dedicated sales professional with expertise in customer relationship management and inventory management. Proven ability to enhance client engagement and streamline auction processes, driving high levels of customer satisfaction.
Overview
15
15
years of professional experience
Work History
Sales Associate
All Valley Dealers Auction
North Hollywood, California
11.2023 - Current
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Developed strong partnerships with franchise dealers and general managers to enhance collaboration.
- Coordinated with buyers and sellers to facilitate efficient auction processes.
- Managed vehicle inventory and organized auction lots to streamline auction operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Work closely with buyers and sellers to close offers and make deals.
- Work directly with franchise executives such as the Lithia Group and Swickard Auto Group.
Sales Manager
Auctions In Motion
Thousand Oaks, California
09.2011 - 10.2023
- Developed strategic sales plans that increased client engagement and retention rates.
- Trained and mentored sales team on best practices and auction knowledge.
- Established strong client relationships that led to improved satisfaction and loyalty.
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members.
- Analyzed market trends to identify new business opportunities and target new sellers.
- Established new accounts and serviced existing accounts maintaining professional relationships.
Education
Buchanan
Clovis, CASkills
- Customer relationship management
- Inventory management
- Understanding auction processes
- Account management
- Customer service
- Auction process coordination
- Sales strategy development
Timeline
Sales Associate
All Valley Dealers Auction
11.2023 - Current
Sales Manager
Auctions In Motion
09.2011 - 10.2023
Buchanan